Relationship Manager

1 week ago


Klerksdorp, North-West, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a skilled Relationship Manager to join our team at FirstRand Bank Limited. As a Relationship Manager, you will be responsible for analysing credit data to estimate the degree of risk in extending credit or lending money in support of a broader client relationship.

Key Responsibilities

  • Analyse credit data to estimate the degree of risk in extending credit or lending money in support of a broader client relationship
  • Year on year revenue growth versus budget for team portfolio
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Act as the point of contact for the defined customer portfolio
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
  • Manage the growth of active customer Account Base to increase client base
  • Ensure a competent portfolio management as well as asset and liability growth
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Manage the growth of active customer Account Base to increase client base
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships
  • Convert identified leads into successful sales
  • Achieve individual targets as set according to appropriate business area or sales plan
  • Comply with governance in terms of legislative and audit requirements
  • Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
  • Ensure effective Data Management by ensuring expired limits are attended to against set target
  • Prepare credit proposals for review by the Credit Product House
  • Compliance with procedures and processes
  • Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy
  • Manage own development to increase own competencies

Requirements

  • Have obtained 2-3 Years Relationship Analyst Sales experience in Commercial Banking environment
  • NQF5 (Financial)
  • Credit Management exposure will be plus
  • Have experience of dealing with high level customer queries
  • Are not an unrehabilitated insolvent

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