Senior Field Service Consultant
3 weeks ago
iSON Xperiences is a leading provider of innovative solutions and services. We are committed to delivering exceptional results and exceeding our clients' expectations.
Job Description:Samsung Field Service Consultant- We are seeking an experienced Field Service Consultant to join our team, focusing on improving service levels and customer satisfaction for Samsung products.
- Develop and implement process improvements in accordance with GSPN standards.
- Provide on-site training to administrators, ensuring they have the necessary skills to deliver excellent service.
- Collaborate with the SSA support department to reduce their workload through efficient warranty billing and error clearing processes.
- Support the development and rollout of SSA Standard Operating Procedures (SOP) to enhance service levels and customer experience.
- Minimum 5 years of training facilitation experience.
- 2-5 years of experience with Samsung products, processes, and services.
- Detailed understanding of SSA SOPs.
- Expertise in warranty billing processes.
The estimated salary for this role is between $80,000 and $120,000 per annum, depending on qualifications and location.
Benefits:- Prominent professional growth opportunities.
- A diverse and dynamic work environment.
- Competitive compensation packages.
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