Senior Paid Social Manager

16 hours ago

Durban, KwaZulu-Natal, South Africa Jellyfish Full time

Company Description

Jellyfish is a global digital marketing agency that empowers clients along their digital journey. We believe in the power of diverse perspectives and inclusive collaboration, fostering a unique fusion of tech enthusiasts, creative minds, and media and data experts.

Job Description

As a Paid Social Manager at Jellyfish, you will create impact within our Paid Social team and Global Paid Media capability. You will report to a Paid Social Director and be accountable for the daily operations of a portfolio of accounts, collaborating with other teams and clients.

Key Responsibilities

  • Manage and be accountable for the daily operations of a portfolio of accounts, including pacing, QA, implementing optimizations, reporting & insights, and campaign set-up.
  • Demonstrate an understanding of our book of business as it relates to paid social strategy and collaborate with our client Strategy and Media Planning team in leading media plans and roadmap development.
  • Establish client relationships and provide valuable insights, optimisations, and testing opportunities.
  • Take an active role in leading weekly team statuses, delegating tasks and deadlines to other team members, and contributing to internal leadership projects.
  • Support team leadership to promote important process implementation.
  • Keep ahead of industry trends and work with the Paid Social Director in sharing best practices and new opportunities with the team.

Overall Client Management

  • Retrain and grow client revenue to achieve company and team goals.
  • Bring new ideas and solutions to client relationships, presenting ongoing meetings.
  • Ensure account processes are upheld through rigorous QA and identify areas for improvement.
  • Pursue opportunities to work and integrate social with broader planning efforts.

Overall Team Management

  • Excel in coaching and retaining team members, developing their tactical and account management skills, including insight writing.
  • Be an escalation point to resolve team and account issues.
  • Support the development and documentation of best practices for campaign management.

Qualifications

  • Proficiency with G-Suite (Sheets, Slides, Docs) and streamline workflows.
  • Precise during the QA process, campaign set-up, pacing, optimizations, A/B testing, insight-writing, and data pulling.
  • 4+ years of applied experience in Paid Social platforms, including Meta, LinkedIn, Snap, Pinterest, and TikTok. Knowledge in Campaign Manager 360.
  • Great at structured working habits, with the ability to cope with competing demands and to autonomously manage their tasks and responsibilities and can plan in a highly efficient and effective manner.
  • Client-centric - You'll love getting to know your clients, developing long-lasting relationships, and adding value to their business.
  • Analytics & Reporting - You'll be a whizz at using data and market insights to inform decisions and develop business strategies.
  • Process Improvement - You seek and implement solutions to streamline and automate processes.

We emphasize skills, expertise, and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

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