Lead Safari Operations Manager

2 months ago


Greater Kruger, South Africa Wild Dreams Hospitality Full time

Safari Department Leadership Role

We are seeking a dedicated and experienced individual to fill the role of Assistant Head Guide with our team at Wild Dreams Hospitality.

About the Role

This is a live-in position that requires a strong passion for wildlife and excellent leadership skills. The successful candidate will be responsible for maintaining the overall operation and administration of the Guides and Safari department.

Key Responsibilities

  • Assume full responsibility for maintaining the overall operation and administration of the Guides and Safari department.
  • Ensure efficient allocation for all game drives, back-up drives, and stand-by duties.
  • Assist in obtaining and maintaining valid departmental licenses.
  • Assist in overseeing the workshop function and vehicles maintenance.
  • Attend meetings as required.
  • Assist in managing the lodge social media platforms.
  • Assist in effective incident management in the event of emergency or evacuation.
  • Mentor and train team members towards achieving required qualifications.
  • Collect and communicate guest information prior to arrival.
  • Report guest complaints to management immediately.

Requirements

  • FGASA Level 2 and Full Trails Guide minimum.
  • ARH and Rifle Proficiency, First Aid Level 2, Driver's License, and PrDP.
  • Previous experience as Senior Guide or Assistant Head Guide.
  • Excellent communication skills.
  • Team player with positive attitude and enthusiasm.
  • Excellent time management and self-discipline.
  • Excellent attention to detail.
  • Proactive and use initiative when required.
  • Committed and loyal with adaptability and flexibility.

This is a live-in position with Medical Aid and Provident Fund contributions.



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