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Customer Service Representative

1 week ago

Springs, South Africa Americasthrift Full time
About America's Thrift Stores:
At America's Thrift Stores, we're passionate about providing an exceptional shopping experience for our donors and customers. Our commitment to sustainability and community involvement sets us apart from other retailers. We believe that everyone deserves access to quality products at affordable prices, and we strive to make a positive impact on the environment and communities we serve.

Job Summary:
We're looking for friendly and outgoing individuals who share our passion for customer service and sustainability. As a Retail Team Member, you'll play a vital role in delivering exceptional customer experiences, maintaining a clean and organized store environment, and contributing to our mission of making a positive impact on the environment and communities we serve.

Key Responsibilities:
- Provide exceptional customer service, answering questions and addressing concerns
- Maintain a well-organized and visually appealing sales floor, ensuring easy navigation for customers
- Operate cash registers accurately and efficiently, processing transactions and handling customer payments
- Assist customers with finding merchandise, responding to their needs and preferences
- Participate in visual merchandising, setting up attractive displays and maintaining store appearance
- Contribute to store operations, including opening and closing procedures, inventory management, and maintenance tasks

What We Offer:
- Competitive hourly rate and opportunities for advancement
- Comprehensive training program, equipping you with the skills and knowledge needed to succeed
- Collaborative and dynamic work environment, promoting teamwork and open communication
- Recognition and rewards for outstanding performance and contributions to the team

Our Values:
- People First: We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You
- Customers and Donors: Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection
- Community: We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste
- Continuous Improvement: We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration
- Growth: Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back