Customer Service Consultant

5 months ago


Springs, South Africa Saint Gobain Full time

**A little more about us** JOB PURPOSE & OBJECTIVE**

To deliver world class service to customers by ensuring that the OTI process, quotations and general enquiries for domestic and crossborder customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, such as liaising with freight forwarders and other stakeholders, to a high level of detail and accuracy, in order to improve customer service.

**EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE**

**Education/Qualifications required to fulfil the role**
- Grade 12
- Customer Service qualification or experience will be advantageous.
- Qualification in Business Administration and/or Sales and Marketing will be advantageous.

**Specific Work Experience, Knowledge and Skills required to fulfil the role**
- 3 - 5 years total service industry work experience, of which at least 1-2 years must be demonstrable experience in a call centre environment or working in customer service dept with a customer base of repeat orders and interactions.
- Export order administrative knowledge will be advantageous.
- Computer literate - Specifically ERP system SAP, QlikView, & MS Office & Call Centre Telephony systems.
- Excellent business communication skills (eg Telephone Etiquette, business language).
- Excellent attention to detail.
- Excellent planning and organisational skills to ensure workload is managed effectively.

**KEY ACCOUNTABILITIES**
- Ensuring attention to detail is maintained when processing domestic & cross-border customer orders and enquiries, in order to minimise errors, and escalate when required.
- To follow up with domestic & cross-border customers on quote conversion.
- To assist where required with technical inbound queries, and ensure effective resolution by providing the correct information.
- Develop and maintain a professional relationship with colleagues, internal and external stakeholders in order to provide exceptional customer service.
- Attend all internal meeting requests as and when required.
- Liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager.
- Contribute to implementing the departmental strategy as set by the Departmental Manager.
- Contribute valuable input and ideas into departmental initiatives and subsequently promote these initiatives.
- All such duties and/or activities assigned by management/board as and when required.

Job Reference: SOA00209



  • Springs, South Africa Saint Gobain Full time

    **Why do we need you?** - Follow-up on all queries’, preparing proposals where necessary. - Assisting with technical advise / support and recommending alternative products when applicable. - Processing of Customer Quotes, Orders timeously and accurately. - Liaising with FWD Agents/Warehouse for packing of containers and loading of Trucks - Exw. **Is this...


  • Springs, South Africa Saint-Gobain Full time

    South Africa, Gauteng, Springs Permanent / Regular Administration POSITION DESCRIPTION - To deliver world class service to customers by ensuring that the OTI process, quotations and general enquiries for domestic and cross border customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, such as...


  • Springs, South Africa Saint Gobain Full time

    **The Role** - To deliver world class service to customers by ensuring that the OTI process, quotations and general enquiries for domestic and cross border customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, such as liaising with freight forwarders and other stakeholders, to a high level of detail...


  • Springs, South Africa The Home Depot Full time

    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to...


  • Springs, South Africa Telebest Full time

    Job Title: {title}Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a {title}.Key Responsibilities:Provide exceptional customer service to clientsDevelop and maintain strong relationships with clientsAssist with business development and growth initiativesAbout Us: {company} is a leading provider of customer...

  • Sales Consultant

    4 weeks ago


    Springs, South Africa Jobted ZA C2 Full time

    SALES CONSULTANT Proactively seeking a motivated individual to join our dynamic team. Looking for a target driven Sales Representatives who are passionate about sales and customer service. The individual MUST BE, well spoken, possess the ability to manage and build strong customer relationships, identify new potential clients & promote products increasing...


  • Springs, South Africa Penske Full time

    Work Location: 200 Interstate W Pkwy Lithia Springs GA 30122 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...


  • Springs, South Africa Target Australia Pty. Ltd. Full time

    Target Alice Springs - Customer Service Assistant Making kids smile, mums happy and family life just that little bit easier. That’s Target. Company-wide, we’re searching for fun, enthusiastic and engaging team members to help us deliver delightful experiences in-store. Love the sound of that? Read on. A little about us With quality people at the heart...

  • Branch Manager

    2 months ago


    Springs, South Africa Sanlam Full time

    About the RoleSanlam Developing Markets is a leading financial services provider in South Africa, offering a range of simple and affordable financial solutions to clients. We are seeking a highly skilled and experienced Branch Manager to lead our retail branch and drive business growth.Key ResponsibilitiesDevelop and execute strategies to grow the customer...


  • Springs, South Africa Cellular World Full time

    AT&T Wireless Retail Sales Consultant Cellular World | AT&T Authorized Retailer Compensation: Up to $55,000 or more per year including base hourly, commissions, bonuses, and spiffs! Cellular World, an AT&T Authorized Retailer with over 125 locations and growing, has immediate opportunities for fun, passionate, and dedicated individuals on our AT&T Wireless...


  • Springs, South Africa Global Direct Full time

    . Insurance Sales Consultant Are you a professional peoples person?A very exciting opportunity currently exists for experienced sales professionals who have been in sales, retail, hospitality or in a similar service industry role and looking for a new challenge.Full training is provided, and a positive and professional attitude is desired. This is a...


  • Springs, South Africa Sanlam Full time

    Branch Consultant/ Financial Advisor - Springs Date: 29 Aug 2024 Location: Springs, Gauteng, ZA Company: Sanlam Group Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the...


  • Springs, South Africa Sanlam Full time

    Branch Consultant/ Financial Advisor - Jabulani Date: 9 Oct 2024 Location: Springs, Gauteng, ZA Company: Sanlam Group Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the...


  • Springs, South Africa Sanlam Full time

    Branch Consultant/ Financial Advisor - Tsakane Date: 24 Oct 2024 Location: Springs, Gauteng, ZA Company: Sanlam Group Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the...


  • Springs, South Africa Salesworx Full time

    Key Responsibilities:Respond to customer inquiries via phone, email, or in-personResolve customer complaints in a timely and professional mannerProvide product information and answer questions about company policiesRequirements:Excellent communication skills and a strong ability to multitaskAbility to work in a fast-paced environment and remain composed...

  • Service Manager

    4 days ago


    Springs, South Africa Cummins Inc. Full time

    DESCRIPTION We are looking for a talented Service Manager to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa. In this role, you will make an impact in the following ways: Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians and Team...


  • Springs, South Africa Sanlam Limited Full time

    Location: Springs, Gauteng, ZA Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial...

  • Service Advisor

    4 weeks ago


    Springs, South Africa Jenkinsacura Full time

    Job Summary Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. The...


  • Springs, South Africa Sanlam Full time

    Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...


  • Springs, South Africa Sanlam Full time

    **Who are we?** Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...