Customer Experience Analyst
4 days ago
We are looking for a talented Customer Experience Analyst to analyze customer interactions and capture insights into the Genii tool. As a Customer Experience Analyst, you will be responsible for ensuring an independent, objective, and neutral collection of data.
Main Responsibilities:
- Evaluate recorded customer interactions against the dimensions of customer experience, business process, and regulatory compliance requirements.
- Highlight suspected fraud, risk, or non-compliance cases when identified.
- Attend regular calibrations and undergo internal and external audits to ensure accuracy of data assessed.
Required Qualifications, Knowledge, and Experience:
- Matric
- Some college would be advantageous
- Minimum 1-year experience as a Quality Assurance Officer
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Customer Experience Analyst
14 hours ago
Randburg, Gauteng, South Africa Sanlam Limited Full timeSantam Limited has an exciting opportunity for a Customer Experience Analyst to join our team.Role OverviewThe Customer Experience Analyst will be responsible for driving a comprehensive customer experience strategy, including ownership of VOX Tools survey platform.Key ResponsibilitiesDevelop and execute strategies to advance customer advocacy across...
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Customer Experience Specialist English-speaking
14 hours ago
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeWe're seeking a skilled Customer Experience Specialist English-speaking to join our team! As a customer experience specialist, you'll play a critical role in shaping the customer experience for our clients.Your responsibilities will include developing and implementing customer experience strategies, gathering customer feedback, and analyzing data to improve...
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Customer Service Agent Role
13 hours ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeLooking for a dynamic and innovative work environment where you can grow your skills and experience? Digital Customer Care Company Bv is seeking an experienced Customer Service Agent to join our team.In this role, you will be responsible for providing exceptional customer service via live chat, email, and phone to clients in the automotive and fashion...
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Customer Experience Lead
13 hours ago
Randburg, Gauteng, South Africa Ello Technology Sa Full timeEllo Technology Sa is looking for a highly skilled Customer Experience Lead to join our team. In this role, you will be responsible for developing and implementing strategies to ensure exceptional customer experiences and drive business growth.Your main responsibilities include:Customer Experience: Develop and implement strategies to ensure exceptional...
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Customer Experience Representative
14 hours ago
Randburg, Gauteng, South Africa Cre8work Full timeWelcome to Cre8work, where we're passionate about delivering exceptional customer experiences.We're currently seeking a skilled Customer Experience Representative to join our team and help us exceed our customers' expectations.Main ResponsibilitiesDeliver outstanding customer service, responding promptly to customer needs and resolving any issues...
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Customer Experience Advocate
14 hours ago
Randburg, Gauteng, South Africa HR Options Full timeAbout the Role:We are seeking a Customer Experience Advocate to join our team at HR Options. As a Customer Experience Advocate, you will play a vital role in ensuring that our customers receive exceptional service and support throughout their interactions with our company.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...
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Customer Experience Specialist
4 days ago
Randburg, Gauteng, South Africa OneCart Full timeAbout the RoleWe are looking for a highly skilled Customer Experience Specialist to join our team at OneCart. As a Customer Experience Specialist, you will be responsible for creating personalized shopping experiences for our clients, exceeding their expectations, and building strong relationships.This role involves providing expert advice, guidance, and...
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Customer Experience Representative
14 hours ago
Randburg, Gauteng, South Africa Quantanite Full timeAbout the PositionWe're looking for a Customer Experience Representative who can provide top-notch support to our customers. As a Helpdesk Technician, you'll play a crucial role in solving technical issues and ensuring seamless customer experiences.Main Duties:Deliver Exceptional Support: Assist customers over the phone and via email, resolving technical...
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Customer Experience Strategist
4 days ago
Randburg, Gauteng, South Africa FNB South Africa Full timeAt FNB South Africa, we are seeking a skilled Customer Experience Strategist to join our team. In this role, you will play a key part in formulating and documenting the customer journey experience across various channels, products, segments, and platforms.About the RoleYou will lead projects at all stages of the CX ideation, discovery, design, and...
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Customer Experience Specialist
13 hours ago
Randburg, Gauteng, South Africa emerson Full timeWe are seeking a Customer Experience Specialist to guarantee a positive customer experience and ensure timely and reliable processing of customer orders from booking to invoicing. This role requires managing speedy and knowledgeable responses to assist customers at any stage of their order and proactively solving any problems.As a key member of our team, you...
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Remote Customer Care Specialist
13 hours ago
Randburg, Gauteng, South Africa Digital Customer Care Company Bv Full timeWhy Work with UsDigital Customer Care Company Bv offers a unique opportunity to join a dynamic and innovative company that is committed to excellence. As a remote worker, you will enjoy the flexibility to work from anywhere, using your own computer and equipment. You will also receive comprehensive training and ongoing support from our experienced agents and...
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Customer Experience Specialist
13 hours ago
Randburg, Gauteng, South Africa Managed People Solutions Full timeJob Overview:As a Customer Experience Specialist at Managed People Solutions, you will play a crucial role in ensuring that our clients receive exceptional service. This includes managing customer communication, resolving queries and complaints in a timely manner, and maintaining accurate records of all interactions.Key Responsibilities:Develop and implement...
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Customer Experience Strategist
14 hours ago
Randburg, Gauteng, South Africa Profession Hub Full timeJob DescriptionThe Customer Experience Strategist will be responsible for designing and implementing effective customer journeys across all online channels. This role requires a deep understanding of online gaming products and a passion for delivering exceptional user experiences.
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Customer Experience Specialist
14 hours ago
Randburg, Gauteng, South Africa FirstRand Bank Limited Full timeJob Description:To deliver exceptional customer experiences by providing personalized support and solutions that meet their needs and expectations.About Us:We are a leading financial services provider committed to making a positive impact in the lives of our customers and communities.Your Role:Connect with our customers through empathetic communication,...
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Customer Experience Representative
14 hours ago
Randburg, Gauteng, South Africa Hartmann Group Full timeAt Hartmann Group, we're committed to delivering exceptional customer experiences in the healthcare industry.As a Customer Experience Representative, you will be responsible for providing top-notch support to our customers through in-depth knowledge of our products and services. Your friendly and efficient approach will enable us to maintain our position as...
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Customer Experience Specialist
4 days ago
Randburg, Gauteng, South Africa FNB South Africa Full timeJob DescriptionHello Future Customer Experience SpecialistWelcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in WB Ecosystems, the Customer Experience Specialist role is to provide expertise, advice and...
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Customer Experience Director
4 days ago
Randburg, Gauteng, South Africa Mednurse Full timeWe are looking for a Customer Experience Director to join our team at Mednurse. As a Bar Operations Manager, you will be responsible for overseeing all aspects of our bar's operations, including managing staff, maintaining inventory, ensuring cleanliness and safety, handling customer complaints, creating drink menus, and monitoring...
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Customer Experience Manager
14 hours ago
Randburg, Gauteng, South Africa Genesys Full timeGenesys empowers organizations to create exceptional customer experiences and drive business outcomes. Our AI-powered Experience Orchestration platform, Genesys Cloud, enables companies to deliver personalized interactions at scale, improving customer loyalty and workforce engagement.We are seeking a skilled Account Director to join our team in South Africa,...
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Customer Experience Associate
4 days ago
Randburg, Gauteng, South Africa Telesure Investment Holdings Pty Full timeAbout This RoleThis Retail Sales Consultant position offers an exciting opportunity to join a fast-paced retail environment where no two days are ever the same. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Main DutiesDeliver outstanding customer service by actively listening...
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Customer Service Representative Englishspeaking
17 hours ago
Randburg, Gauteng, South Africa Digital Customer Care Company BV Full timeLooking for a varied remote agent role within an innovative global business? Able to speak English? Then we're looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version)Since our creation in 2014, we've grown from a...