Senior Renewal Business Development Manager

4 weeks ago

Cape Town, Western Cape, South Africa Meltwater Full time
Job Title:

Senior Renewal Business Development Manager

About the Role

We are seeking an experienced Senior Renewal Business Development Manager to join our team at Meltwater. As a key member of our customer success team, you will be responsible for driving on-time renewal revenue and ensuring seamless continuation of our partnerships with clients.

Responsibilities
  • Lead initiatives to ensure on-time renewal revenue, collaborating closely with extended account teams to maximize customer value.
  • Proactively engage and cultivate relationships with customers, ensuring their full awareness and effective utilization of Meltwater's resources for success.
  • Manage the transactional aspects of the renewal process efficiently, including processing renewal transactions and overseeing contract execution.
  • Identify upcoming renewals and maintain accurate tracking of account data within the CRM system.
  • Develop quotes, handle administrative duties, and oversee the execution of renewal contracts.
  • Identify, negotiate, and secure upgrades of legacy renewal agreements to align with current pricing guidelines.
  • Effectively communicate renewal options to customers and promptly inform relevant internal stakeholders about completed or potentially risky renewals.
Requirements
  • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
  • 2 years of demonstrated experience in renewals or customer success roles, ideally within the software or SaaS industry.
  • Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
  • Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
  • A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
  • Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
  • Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
  • Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
  • Excellent written and verbal communication skills in English.
  • The ability to legally work in the country of hire is required for this position.
What We Offer

Meltwater offers a competitive salary of approximately $70,000 - $90,000 per annum, depending on experience, as well as a hybrid work schedule that allows you to balance work and personal life.

Why Join Us?

Meltwater is a dynamic and innovative company that offers a unique opportunity to grow professionally and personally. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the industry. If you are a driven and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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