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Assistant Operations Manager: Insurance
2 months ago
**Assistant Operations Manager: Insurance**
We are seeking a highly motivated and experienced Assistant Operations Manager to join our team at TFG Financial Services. As a key member of our operations team, you will be responsible for leading and managing a team of supervisors in a fast-paced and dynamic working environment.
Key Responsibilities:
- Leadership and Management: Ensure that monthly sales targets and KPIs are met by managing the portfolio to achieve the team's and shifts targets in line with the Brand's product requirements.
- Compliance and Quality: Maintain and enhance the portfolio compliance standards and legislative requirements and ensure adherence to agreed quality benchmarks.
- Strategy Implementation: Ensure the Telemarketing and relevant supporting strategies are effectively implemented, monitored, and maintained.
- People Management: Effective management and coordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes.
- Recognition and Motivation: Drive recognition and motivation activity in the department to maintain staff motivation and retention.
- Portfolio Optimization: Optimise the portfolio's productivity by effectively planning and coordinating relevant portfolio resources (i.e. staffing, scheduling, employee skill and competencies).
- Stakeholder Management: Manage relationships with internal and external stakeholders to achieve the desired outcome.
- Reporting and Analysis: Ensure that reports are analysed and compiled accurately to provide feedback on overall portfolio performance, identified trends, and action plans.
- Escalated Queries: Effectively and efficiently resolve all escalated customer and operational queries.
- Administrative Tasks: Completion of administrative tasks timeously and accurately.
Requirements:
- Qualifications: Matric qualification, Management related qualification (advantageous), RE5 Financial Services Board Qualification (advantageous).
- Experience: Outbound sales experience - Telemarketing, 2 years experience in a supervisory role, 2 years management experience managing a team of managers (advantageous).
- Skills: Proven analytical, decision-making ability, and strong numerical and administrative skills, Excellent communication skills (verbal, written, and interpersonal), To be computer literate (MS Office and Intermediate Excel), Sound understanding and application of people management procedures (e.g. IR, coaching).
- Personal Qualities: Highly driven, motivated, and display a high level of assertiveness, Excellent time management, planning, and organizational skills, High attention to detail and ability to effectively problem-solve.
Additional Requirements:
- Flexibility: Flexible to work on Saturdays.
- Employment Equity: Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
