Implementation and Operations Expert

3 days ago


Durban, KwaZulu-Natal, South Africa SALT Full time
About the Role

We are looking for a skilled Implementation & Consulting Specialist to work on cutting-edge omnichannel BPO solutions for global clients. As an Implementation & Consulting Specialist, you will provide field and remote support, consultation, and implementations to clients.

The Main Purpose of this Role:

  • You will assist clients globally with their implementation needs, focusing on omnichannel BPO solutions.
  • You will lead and participate in implementations according to project plans and budgets.
  • You will collaborate with clients to understand their unique requirements and provide tailored solutions.
  • You will provide ongoing support and consultation to ensure smooth operations and client satisfaction.

Responsibilities:

  1. Support Client Needs
  2. Manage Projects
  3. Develop Solutions
  4. Evaluate Customer Satisfaction

Qualifications and Requirements:

  • Degree/Diploma or relevant tertiary qualification in IT, Business Administration, or related fields.
  • Certifications related to BPO industry and project management are advantageous.
  • Minimum 3 years of experience in BPO services, Consulting, and Implementation.

Requirements:

  • Good understanding of omnichannel BPO solutions and their impact on business operations.
  • Proficiency in Microsoft Office tools and project management software.

Why This Opportunity?

  • Work on innovative omnichannel BPO solutions.
  • Collaborate with a diverse and dynamic team.
  • Opportunities for professional growth and development.


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