ERP Implementation and Support Consultant
2 days ago
- Lead the implementation, training, and configuration of ERP software at both new and existing client sites.
- Provide expert advice to clients on utilising specific software modules tailored to their business needs.
- Deliver comprehensive consultancy on business best practices and conduct in-depth training on:
- Financial Modules (General Ledger, Cashbook, Customer & Supplier Account)
- Base Operational Modules (Sales, Purchases, Inventory Controls)
- Other related Business Modules (Project Costing, MRP and more)
- Address and resolve customer system queries stemming from the implementation process.
- Collaborate with clients to define or refine specifications for software modifications required during system implementation.
- Produce and submit consultancy documentation in accordance with company procedures, ensuring timely delivery.
- Work closely with current clients and the development team to resolve client inquiries efficiently. Offer both telephonic and onsite support for the ERP system.
- Proven experience as an ERP software implementer or trainer.
- Demonstrable experience interacting with various organizational levels within customer environments.
- Exceptional consultancy and communication skills to deliver high-quality end-user training. Outstanding customer service and client-facing abilities for both onsite and remote collaboration.
- Strong working knowledge of ERP business processes and procedures, including daily transactions, month-end and year-end activities, and the flow of Works Order Processing, with proven experience in ERP configuration and implementation, including go-live phases.
- In-depth knowledge of Microsoft SQL or related programming expertise.
- Excellent analytical and problem-solving skills.
- Capability to work independently when necessary.
- Effective communication of customer requirements and the ability to collaborate within a team to resolve issues.
- A relevant IT qualification is essential.
- Proficient in Google Suite, with a strong ability to produce high-quality consultancy documents such as meeting notes, business cases, business discovery reports, and system specifications.
- Solid understanding of financial operations and related reporting requirements.
- Experienced in leading JAD (Joint Application Development) sessions.
- Skilled in creating Data Flow Diagrams and Process Flow Diagrams.
- Extensive experience in data migration to ERP systems or across different platforms/software.
- Capable of creating and managing project timelines and budgets effectively.
- At least 4 years of experience in ERP implementation or consulting roles
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