Head of Technical Operations

2 months ago

Johannesburg, Gauteng, South Africa mPower People Solutions Full time
Job Description

Job Title: Head of Technical Operations

About the Role:

We are seeking a highly skilled and experienced Head of Technical Operations to join our team at mPower People Solutions. As a key member of our leadership team, you will be responsible for overseeing the technical infrastructure and operations that support our business.

Key Responsibilities:

  • Technical Leadership:
    • Oversee the technical operations, ensuring the infrastructure supports business goals.
    • Lead the implementation of technology strategies, focusing on cost optimization and performance improvement.
    • Manage a team of technical professionals, fostering a culture of innovation and continuous improvement.
  • Cloud and Hybrid Systems Management:
    • Develop and maintain a hybrid cloud strategy to balance cost and performance.
    • Ensure seamless integration between cloud services and on-premises systems.
    • Optimize cloud resource utilization to achieve cost-efficiency.
  • SQL Architecture and Disaster Recovery:
    • Design, implement, and maintain robust SQL architectures for data management.
    • Develop comprehensive disaster recovery plans to ensure data integrity and availability.
    • Implement high availability solutions to minimize downtime and service disruptions.
  • Branch Connectivity and Network Management:
    • Oversee the technical infrastructure supporting a nationwide network of branches.
    • Ensure reliable connectivity and network performance across all locations.
    • Implement monitoring systems to proactively identify and resolve connectivity issues.
  • Performance Monitoring and Metrics:
    • Establish and maintain performance monitoring systems.
    • Utilize metrics to drive decision-making and operational improvements.
    • Ensure systems are performing optimally and meet service level agreements (SLAs).
  • Desktop Support and Rollout:
    • Manage the deployment and support of desktop solutions across the organization.
    • Ensure efficient and effective rollout of new software and hardware.
    • Implement support systems to address technical issues promptly.

Requirements:

  • In-depth knowledge of cloud computing platforms (e.g., AWS, Azure) and hybrid cloud solutions.
  • Proficiency in SQL architecture, database management, and disaster recovery planning.
  • Strong understanding of high availability systems and solutions.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role.
  • Experience in the financial services sector is highly desirable.
  • Experience managing large-scale, country-wide IT infrastructure with a focus on branch connectivity.
  • Ability to troubleshoot and resolve complex network issues.
  • Expertise in setting up and managing monitoring tools and performance metrics.
  • Strong analytical skills to interpret data and drive improvements.
  • Experience in managing desktop support operations and software/hardware rollouts.
  • Knowledge of best practices for IT support and customer service.
  • Proven ability to lead and manage technical teams.
  • Strong communication skills to convey technical concepts to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Personal Skills:

  • Communication skills (written and verbal) in English
  • Analytical, diagnostic and problem-solving skills
  • Business acumen
  • Process and organizational thinking
  • Attention to detail
  • Adaptability to change
  • Willingness to take ownership and accountability
  • Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines
  • Ability to deal with multiple projects at the same time

  • Head of Technical Operations Manager

    1 month ago

    Johannesburg, Gauteng, South Africa mPower People Solutions Full time

    Job Title: Head of Technical OperationsWe are seeking a highly skilled and experienced Head of Technical Operations to join our team at mPower People Solutions. As a key member of our organization, you will be responsible for overseeing the technical infrastructure and operations that support our extensive network of branches and digital platforms.Key...

  • Operations Head

    1 month ago

    Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job Title: Operations HeadAt ABC Worldwide, we are seeking an experienced Operations Head to lead our Call Centre Operations team. The successful candidate will be responsible for ensuring the highest level of service for our clients, promoting development, growth, and providing leadership that promotes and encourages teamwork.Key Responsibilities:Develop...

  • Operations Head

    4 weeks ago

    Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job Title: Operations HeadAt ABC Worldwide, we are seeking an experienced Operations Head to lead our Call Centre Operations team. As a key member of our leadership team, you will be responsible for ensuring the highest level of service for our clients, promoting development, growth, and providing leadership that promotes and encourages teamwork.Key...

  • Head of IT Operations

    1 month ago

    Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Job Title: Head of ITThe Head of IT is a critical role that oversees the planning, organization, and management of IT staff and operations to ensure the stable operation of the organization's IT infrastructure in SSA. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly deskside, network infrastructure, server...

  • Phase Head of College Operations

    1 month ago

    Johannesburg, Gauteng, South Africa Inspired Education Group Full time

    Job Title: Phase Head of College OperationsReddford House Northcliff is a premium private school seeking an experienced and dynamic Phase Head of College Operations to join our team. As a key member of our leadership team, you will be responsible for providing administrative support to the Head of College, ensuring the smooth operation of our college.Key...

  • Head of IT Operations

    4 weeks ago

    Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Job Title: Head of ITThe Head of IT is a critical role that oversees the planning, organization, and management of IT operations to ensure the stable operation of the organization's IT infrastructure in SSA. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly deskside, network infrastructure, server...

  • Head of Underwriting Operations

    1 month ago

    Johannesburg, Gauteng, South Africa The Vine Partners Full time

    Job Title: Head of Product UnderwritingWe are seeking a highly skilled and experienced Head of Product Underwriting to join our team at The Vine Partners. As a key member of our underwriting team, you will be responsible for leading the development and implementation of our product underwriting strategy.Key Responsibilities:Develop and implement underwriting...

  • Head of Underwriting Operations

    4 weeks ago

    Johannesburg, Gauteng, South Africa The Vine Partners Full time

    Job Title: Head of Product UnderwritingWe are seeking a highly skilled and experienced Head of Product Underwriting to join our team at The Vine Partners. As a key member of our leadership team, you will be responsible for driving the development and implementation of our underwriting strategy, ensuring that our products meet the evolving needs of our...

  • Phase Head of College Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Inspired Education Group Full time

    Reddford House Northcliff is a premium private school in Northcliff, Randburg, offering a balanced, holistic, innovative, and vibrant learning experience. We are seeking an enthusiastic and capable Phase Head of College who can create a positive learning environment and motivate students to achieve their full potential.The successful applicant will have a...

  • Head of Payroll Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Head of PayrollTalentCru is seeking a seasoned Head of Payroll to lead our payroll operations and ensure seamless execution of payroll processes. As a key member of our finance team, you will be responsible for managing and overseeing all aspects of payroll operations, including compliance with South African labour laws and tax regulations.Key...

  • Head of Gaming Operations Director

    3 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Head of Gaming OperationsInitiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations. This position plays a pivotal role in shaping and driving exceptional gaming operational excellence.Key Responsibilities:Develop and implement operational strategies to optimize efficiency and enhance user and business...

  • Head of Gaming Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Head of Gaming OperationsInitiate International is seeking a seasoned professional to lead our gaming operations in Johannesburg. As the Head of Gaming Operations, you will play a pivotal role in shaping and driving exceptional gaming operational excellence.Key ResponsibilitiesDevelop and implement operational strategies to optimize efficiency and enhance...

  • Head of Gaming Operations Director

    1 month ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Head of Gaming OperationsInitiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations. This position plays a pivotal role in shaping and driving exceptional gaming operational excellence.Key Responsibilities:Develop and implement operational strategies to optimize efficiency and enhance user and business...

  • Head of Gaming Operations Director

    1 month ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Head of Gaming OperationsInitiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations. This position plays a pivotal role in shaping, driving, and delivering exceptional gaming operational excellence.Key Responsibilities:Develop and implement operational strategies to optimize efficiency and enhance user...

  • Head of Payroll Operations

    1 month ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Head of PayrollTalentCru is seeking a seasoned professional to lead our payroll operations as Head of Payroll. This executive-level role requires a subject matter expert in payroll management, compliance, and process improvement.Key Responsibilities:Payroll Management: Oversee the end-to-end payroll process, ensuring accurate and timely...

  • Head of Legal Operations

    1 month ago

    Johannesburg, Gauteng, South Africa AGC Recruitment Pty Ltd Full time

    Job Title: Head of Legal OperationsJob Summary:AGC Legal Recruitment is seeking a dynamic and experienced Head of Legal Operations to join our client, a major player in the manufacturing industry. As a key member of the leadership team, you will be responsible for managing a diverse legal team and providing strategic direction across multiple...

  • Head of Gaming Operations Director

    3 weeks ago

    Johannesburg, Gauteng, South Africa Initiate International Full time

    Head of Gaming Operations Job DescriptionInitiate International is seeking a seasoned professional to fill the role of Head of Gaming Operations in Johannesburg. As a key member of our Executive Committee, you will play a pivotal role in shaping and driving exceptional gaming operational excellence.This position involves managing daily activities within a...

  • Head of Legal Operations

    1 month ago

    Johannesburg, Gauteng, South Africa AGC Recruitment Pty Ltd Full time

    Head of Legal OpportunityAGC Legal Recruitment is seeking a highly experienced and dynamic Head of Legal to join our client, a leading player in the manufacturing industry. This is a unique opportunity for a seasoned legal professional to lead a diverse legal team and provide strategic direction across multiple jurisdictions.Key Responsibilities:Lead and...

  • Head of Processing and Operations

    10 hours ago

    Johannesburg, Gauteng, South Africa Ntice Sourcing Solutions Full time

    Job Title: Head of ProcessingJob Summary:Lead the value-add processing and pre-packing facilities across Africa by being a legally appointed 16.2/GMR2.1 appointee to ensure optimal operations, long-term sustainability, and business growth.Develop and implement strategies that drive continuous improvement, efficiency, and compliance with health, safety, and...

  • Head of Operations South Africa

    1 month ago

    Johannesburg, Gauteng, South Africa Moove Full time

    {"title": "Head of Operations", "description": "About MooveMoove is a mobility asset finance company and the preferred fleet partner of Uber across Sub-Saharan Africa. Our mission is to democratize vehicle ownership and empower mobility entrepreneurs across the continent.The OpportunityWe are seeking an exceptional individual to join our team as Head of...