Head of Technical Operations

2 months ago

Johannesburg, Gauteng, South Africa mPower People Solutions Full time
Job Description

Job Title: Head of Technical Operations

About the Role:

We are seeking a highly skilled and experienced Head of Technical Operations to join our team at mPower People Solutions. As a key member of our leadership team, you will be responsible for overseeing the technical infrastructure and operations that support our business.

Key Responsibilities:

  • Technical Leadership:
    • Oversee the technical operations, ensuring the infrastructure supports business goals.
    • Lead the implementation of technology strategies, focusing on cost optimization and performance improvement.
    • Manage a team of technical professionals, fostering a culture of innovation and continuous improvement.
  • Cloud and Hybrid Systems Management:
    • Develop and maintain a hybrid cloud strategy to balance cost and performance.
    • Ensure seamless integration between cloud services and on-premises systems.
    • Optimize cloud resource utilization to achieve cost-efficiency.
  • SQL Architecture and Disaster Recovery:
    • Design, implement, and maintain robust SQL architectures for data management.
    • Develop comprehensive disaster recovery plans to ensure data integrity and availability.
    • Implement high availability solutions to minimize downtime and service disruptions.
  • Branch Connectivity and Network Management:
    • Oversee the technical infrastructure supporting a nationwide network of branches.
    • Ensure reliable connectivity and network performance across all locations.
    • Implement monitoring systems to proactively identify and resolve connectivity issues.
  • Performance Monitoring and Metrics:
    • Establish and maintain performance monitoring systems.
    • Utilize metrics to drive decision-making and operational improvements.
    • Ensure systems are performing optimally and meet service level agreements (SLAs).
  • Desktop Support and Rollout:
    • Manage the deployment and support of desktop solutions across the organization.
    • Ensure efficient and effective rollout of new software and hardware.
    • Implement support systems to address technical issues promptly.

Requirements:

  • In-depth knowledge of cloud computing platforms (e.g., AWS, Azure) and hybrid cloud solutions.
  • Proficiency in SQL architecture, database management, and disaster recovery planning.
  • Strong understanding of high availability systems and solutions.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role.
  • Experience in the financial services sector is highly desirable.
  • Experience managing large-scale, country-wide IT infrastructure with a focus on branch connectivity.
  • Ability to troubleshoot and resolve complex network issues.
  • Expertise in setting up and managing monitoring tools and performance metrics.
  • Strong analytical skills to interpret data and drive improvements.
  • Experience in managing desktop support operations and software/hardware rollouts.
  • Knowledge of best practices for IT support and customer service.
  • Proven ability to lead and manage technical teams.
  • Strong communication skills to convey technical concepts to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced environment.

Personal Skills:

  • Communication skills (written and verbal) in English
  • Analytical, diagnostic and problem-solving skills
  • Business acumen
  • Process and organizational thinking
  • Attention to detail
  • Adaptability to change
  • Willingness to take ownership and accountability
  • Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines
  • Ability to deal with multiple projects at the same time

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