Business Optimization Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa First Group Management Ltd Full time
Job Title: Business Analyst

Job Summary:
First Group Management Ltd is seeking a highly skilled Business Analyst to join our dynamic team. As a Business Analyst, you will be responsible for analyzing business requirements, translating them into technical specifications, and supporting the implementation of business systems solutions. Your primary goal will be to optimize internal systems and customer-facing digital products, driving operational efficiencies and improving customer engagement.

Key Responsibilities:
1. Translate business requirements into technical scope of work and deliverables.
2. Manage requirements and solutions change through a project lifecycle.
3. Ensure documentation is always accurate and up-to-date.
4. Define User Stories and Tasks for the IT and software development team.
5. Validate the technical solution delivered meets the requirements defined by business.
6. Create requirements and high-level technical specification documentation for 3rd party systems and software development service providers.
7. Support training and user adoption of new systems or new features and functionality for existing systems.

Competencies Required:
- Attention to detail
- High proficiency in English language, IT, and Digital systems and Business terminology
- Proven track record working as a business and/or systems analyst

What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and career development
Collaborative and innovative working environment
Chance to work with cutting-edge technologies in a dynamic industry

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