Hotel Operations Manager
1 week ago
Key Responsibilities:
• Oversee all aspects of Food & Beverage operations, ensuring quality, presentation, and service standards are maintained at all times.
• Manage the Front of House operations, including guest services, reception, and concierge, ensuring a warm and professional guest experience.
• Lead and mentor a dedicated team, ensuring staff are motivated, well-trained, and delivering excellent service.
• Maintain high operational standards in line with 5-star luxury service expectations.
• Work closely with the Executive Chef and kitchen team to ensure a refined dining experience for guests.
• Handle guest inquiries, feedback, and complaints in a professional and efficient manner.
• Monitor financial performance, control budgets, and ensure cost-effectiveness while maintaining luxury standards.
• Ensure compliance with health and safety regulations, and uphold the lodges reputation for high-quality service.
Requirements:
• Minimum 5 years of experience in a similar role, preferably within the luxury hospitality industry.
• Strong background in Food & Beverage management and Front of House operations.
• Exceptional leadership and communication skills.
• Ability to manage high-end guest expectations with grace and professionalism.
• Proven ability to work in a high-pressure, fast-paced environment.
• A passion for delivering world-class hospitality and an eye for detail.
Note: The successful candidate will be required to work in a fast-paced environment and maintain the highest standards of service excellence.
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