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Hotel Operations Manager

2 months ago

Polokwane, Limpopo, South Africa Bright Search Recruitment (Pty) Ltd Full time

Key Responsibilities:

• Oversee all aspects of Food & Beverage operations, ensuring quality, presentation, and service standards are maintained at all times.

• Manage the Front of House operations, including guest services, reception, and concierge, ensuring a warm and professional guest experience.

• Lead and mentor a dedicated team, ensuring staff are motivated, well-trained, and delivering excellent service.

• Maintain high operational standards in line with 5-star luxury service expectations.

• Work closely with the Executive Chef and kitchen team to ensure a refined dining experience for guests.

• Handle guest inquiries, feedback, and complaints in a professional and efficient manner.

• Monitor financial performance, control budgets, and ensure cost-effectiveness while maintaining luxury standards.

• Ensure compliance with health and safety regulations, and uphold the lodges reputation for high-quality service.


Requirements:

• Minimum 5 years of experience in a similar role, preferably within the luxury hospitality industry.

• Strong background in Food & Beverage management and Front of House operations.

• Exceptional leadership and communication skills.

• Ability to manage high-end guest expectations with grace and professionalism.

• Proven ability to work in a high-pressure, fast-paced environment.

• A passion for delivering world-class hospitality and an eye for detail.


Note: The successful candidate will be required to work in a fast-paced environment and maintain the highest standards of service excellence.