Telematics Support Specialist
3 weeks ago
We are seeking a highly skilled and customer-focused Telematics Support Specialist to join our team at Ingenious Personnel Holdings. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealers and customers, ensuring a seamless experience and resolving inquiries in a timely and professional manner.
Key Responsibilities:
- Provide technical support and assistance to customers and dealers regarding Telematics products and services.
- Ensure all service and support requests are accurately entered into our contact management system.
- Handle inbound calls from internal and external sources, providing price and availability information, part numbers, application assistance, and troubleshooting.
- Collaborate closely with the Customer Service team and subject matter experts to resolve open questions.
- Perform other responsibilities as assigned.
Must-Have Requirements:
- Grade 12 qualification.
- Minimum of 3 years of experience in Telematics or a similar field within a customer service or call center environment.
- Proficiency in basic PC use, including keyboard and headset operation.
- Strong verbal and written communication skills.
- Ability to interpret customer issues, troubleshoot effectively, and translate them into solutions while maintaining a positive attitude.
- Empathy towards customer concerns while maintaining a professional demeanor.
- Quick learner with the ability to adapt to new tasks on the job.
- Ability to multitask in a fast-paced office environment.
If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity to join our team at Ingenious Personnel Holdings.
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