Call Centre Supervisor

3 hours ago

Cape Town, Western Cape, South Africa TFG Financial Services Full time

Taking on the role of Assistant Operations Manager at TFG Financial Services Call Centre presents an exciting opportunity to lead and manage a team of supervisors in a dynamic and fast-paced working environment.

The Following Responsibilities Will Be Yours:

  1. Leading and managing the team to achieve high performance levels and meet sales targets.
  2. Maintaining and improving compliance standards and legislative requirements.
  3. Developing and implementing effective Telemarketing strategies.
  4. Coaching and developing individuals to achieve optimum people productivity.
  5. Motivating and engaging staff to improve morale and retention rates.
  6. Planning and coordinating resources to optimise portfolio productivity.
  7. Building and maintaining relationships with internal and external stakeholders.
  8. Providing accurate analysis and insights from reports to inform business decisions.
  9. Addressing customer and operational queries in a timely and efficient manner.

Essential Requirements:

  1. Relevant management-related qualification preferred.
  2. Outbound sales experience in Telemarketing essential.
  3. 2 years supervisory experience necessary.
  4. 2 years management experience managing a team of managers (advantageous).
  5. Strong analytical and decision-making ability, combined with excellent numerical and administrative skills.
  6. Proficiency in MS Office and Intermediate Excel required.
  7. Understanding and application of people management procedures.
  8. Ability to work independently and collaboratively to drive results.
  9. Highly motivated and driven individual with excellent time management and organisational skills.
  10. Attention to detail and problem-solving ability essential.

Flexible Work Options:

Flexibility to work on Saturdays available.

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