Experienced Call Centre Agent Needed

3 weeks ago

Cape Town, Western Cape, South Africa NCR Management Centre Full time
NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.

The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to service existing and potential clients and ensure targets and standards are achieved and client satisfaction maintained.

Requirements:

• At least 1 year sales experience within a call centre environment

• Knowledge of Debt Review, Debt Review Cancellation and Debt Mediation would be preferable

• Proficiency in working on Vici-dial

• Computer Literate

• Saturdays may apply depending on sales targets

Skills and Competencies:

• Interpersonal skills

• Good Listening skills

• Pressure resilience

• Attention to detail

• Persuasiveness

• Client focused

• Result orientated

Key outputs include:

• Achieve daily, weekly and monthly sales targets as agreed upon

• Meet the agreed daily talk time target

• Obtain, confirm and update all client details accurately and efficiently

• Achieve monthly objectives as agreed with the team leader/manager

• Always adhere to the call centre policies and procedures

Remuneration:

Basic Salary starting from R6500 plus a lucrative commission structure.

Please note that this is strictly a sales driven position. Only applicants who meet the minimum requirements need to apply.

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