Technical Support Associate
2 weeks ago
Introduction
A leading Telecommunications company, People Dimension, is seeking a skilled Technical Support Associate to provide installation and technical support services to the company's installers and customers.
Key Responsibilities
Technical Support: Assist installers in ensuring that equipment is installed correctly and provide first-line support for connectivity solutions.
Communication: Communicate effectively with installers and customers regarding installations and share installation information with internal departments.
Problem Resolution: Troubleshoot faulty equipment in a lab environment and communicate results.
Installation Planning: Plan installation dates and coordinate with relevant parties to ensure timely completion.
Knowledge and Skills: Stay up-to-date with new solutions and products, and possess knowledge of networking and Wi-Fi technologies.
Requirements
Experience: Minimum 1 year of experience in a similar role, with knowledge of networking and Wi-Fi technologies.
Qualifications:
- Matric
Key Attributes:
- Excellent verbal and written communication skills
- Excellent organizational and multitasking skills
- A positive attitude and strong work ethic
- Customer service orientated
- Professional
- Willingness to expand knowledge
- A team player with high level dedication
- Ability to work under strict deadlines
Package and Remuneration
R 8 000 - R 12 000 CTC
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