Operational Excellence Lead
1 week ago
Job Title: Operations Manager
About the Role:
We are seeking a highly skilled Operations Manager to join our team at Unique Personnel Ltd. As an Operations Manager, you will play a key role in ensuring the smooth day-to-day running of services to all customers.
Key Responsibilities:
- Manage day-to-day operational activities specific to operations.
- Develop operational strategies to meet organizational goals.
- Work cross-departmentally to ensure that all operations are aligned with organizational objectives.
- Analyze data to identify opportunities for improvement.
- Implement changes to improve efficiency and customer satisfaction.
- Support departmental heads in decision making for continuous improvement.
- Support departmental heads in optimizing processes relating to customer service to retain customers.
- Drive departmental heads and foster a culture of continuous improvement to increase profitability.
- Foster a culture of management accountability and responsibility.
- Create a motivating environment for the organization's staff.
- Ensure the organization's services meet customer expectations and monitor KPI.
- Perform human resource functions to organization staff.
- Chair monthly management meetings.
- Chair monthly staff meetings.
- Chair weekly hit-list meetings.
- Technicians' productivity reports.
- Handle and resolve customer complaints timeously.
- Manage training matrix, Capex, and expenses.
Requirements:
- Relevant Tertiary Qualification in Operations Management.
- Experience in a manufacturing, machine tools, or metal working environment.
- Strong people management skills.
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