Operational Excellence Lead

1 week ago


East Rand, South Africa Unique Personnel Ltd Full time

Job Title: Operations Manager

About the Role:

We are seeking a highly skilled Operations Manager to join our team at Unique Personnel Ltd. As an Operations Manager, you will play a key role in ensuring the smooth day-to-day running of services to all customers.

Key Responsibilities:

  • Manage day-to-day operational activities specific to operations.
  • Develop operational strategies to meet organizational goals.
  • Work cross-departmentally to ensure that all operations are aligned with organizational objectives.
  • Analyze data to identify opportunities for improvement.
  • Implement changes to improve efficiency and customer satisfaction.
  • Support departmental heads in decision making for continuous improvement.
  • Support departmental heads in optimizing processes relating to customer service to retain customers.
  • Drive departmental heads and foster a culture of continuous improvement to increase profitability.
  • Foster a culture of management accountability and responsibility.
  • Create a motivating environment for the organization's staff.
  • Ensure the organization's services meet customer expectations and monitor KPI.
  • Perform human resource functions to organization staff.
  • Chair monthly management meetings.
  • Chair monthly staff meetings.
  • Chair weekly hit-list meetings.
  • Technicians' productivity reports.
  • Handle and resolve customer complaints timeously.
  • Manage training matrix, Capex, and expenses.

Requirements:

  • Relevant Tertiary Qualification in Operations Management.
  • Experience in a manufacturing, machine tools, or metal working environment.
  • Strong people management skills.


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