Senior Operations Manager
2 months ago
Key Responsibilities:
- Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff.
- Manage the change process with your Business units, ensuring a smooth transition.
- Monitor and optimize utilization and performance of all resources, ensuring maximum efficiency.
- Create ideas to streamline processes and ensure increased efficiencies and effectiveness.
- Ensure that the teams Job Descriptions and performance KPIs are in place and managed.
Operational Management
Ensure the effective running and co-ordination of the Operational Functions within the Branch. Continuously review the operational and process guidelines (ISO 9001:2000) to maintain the highest standards.
Financial Management
Manage the Profit and Loss of the Branch, investigating and implementing ways to reduce costs and increase margins.
Customer Satisfaction
Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.), reviewing performance measurements for customers according to Rhenus Logistics KPIs.
New Business Sales
Manage the sales staff, ensuring they have targets and the sales process is understood and implemented.
Requirements
MATRIC or Senior Certification equivalent. An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable.
10 years experience within the Logistics and Supply Chain Industry. Customs Clearing knowledge preferable. Experience in Leading managers and multi skilled teams. Experience in Leading change management initiatives is preferable. Superior communication skills, both written and verbal. Computer Literate with good Excel, Outlook and Word skills.
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