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Network Operations Manager

2 months ago

Midrand, Gauteng, South Africa Optimal Growth Technologies Full time
Job Title: Network Operations Manager

At Optimal Growth Technologies, we are seeking a highly skilled Network Operations Manager to join our team. As a key member of our network operations team, you will be responsible for managing our network infrastructure 24/7/365.

Key Responsibilities:
  • Manage and coordinate shift workers to ensure continuous network coverage and monitoring.
  • Coordinate with higher-tier support teams and external vendors as needed.
  • Provide Tier 2 network operations support, resolving complex technical issues within defined service level agreements.
  • Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
Requirements:
  • 3-5 years of experience in coordinating shifts, managing resources effectively, and optimizing workforce schedules.
  • Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
  • Background in overseeing network infrastructure.
Performance Metrics:
  • Vendor daily performance and deliverables
  • Power availability SLA management
  • Alarm visibility
  • MTTR.MTTD, TTR management
  • NOC systems uptime