Electronics Repair Specialist
7 hours ago
We are seeking a skilled and detail-oriented Electronics Repair Specialist to join our client in the security and technology industry, based in Johannesburg. The ideal candidate will have a technical background and a passion for troubleshooting and repairing electronic devices.
Key Responsibilities:
Troubleshooting and Repair: Adhere to established service level agreements (SLAs) to troubleshoot and repair/replacing company products at the component level efficiently, including tasks such as replacing flash chips.
Client Training: Provide on-site training to clients across South Africa on product repairs and maintenance, ensuring effective knowledge transfer.
Fault Management: Record and manage faulty devices and spares using the company's internal system, guaranteeing accurate tracking and reporting.
Documentation: Prepare necessary paperwork, including weekly reports, operations manuals, and repair handbooks, in line with company procedures.
Quality Analysis: Supply product quality analysis reports to the headquarters as requested, providing valuable insights.
Training and Development: Complete all required product training courses and successfully pass examinations, demonstrating expertise.
Additional Tasks: Perform other tasks as directed by your manager, including managing device records in the RMA system and assisting with swap-out processes.
System Updates: Record and update the status of devices awaiting repair, spare parts, or swap-outs in the RMA system, ensuring clear communication on each case.
Process Improvement: Assist in finalizing the swap-out flow chart and support in recording all swap-out devices in the RMA system.
Requirements:
Technical qualification or equivalent experience in electronics or IT.
Strong problem-solving skills with experience in component-level repairs.
Excellent communication skills and ability to provide training to clients.
Proficiency in record-keeping and using internal management systems.
Willingness to travel within South Africa as needed.
Ability to work independently and as part of a team, with a proactive approach to tasks.
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