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IT Support Engineer

2 weeks ago


Durban, KwaZulu-Natal, South Africa MANCOSA Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Providing technical support to end-users, resolving Level 2 IT incidents and service requests within established SLAs.
  • Diagnosing and troubleshooting hardware, software, and network issues, including desktops, laptops, printers, mobile devices, operating systems, applications, and peripherals.
  • Educating junior support staff on best practices and technologies related to IT support and service delivery.