Electrical Support Specialist
4 days ago
About the Role:
The Technical Support Engineer will provide technical assistance to customers and support teams in resolving issues related to electrical wiring systems and power solutions. The role requires strong problem-solving skills, attention to detail, and ability to work effectively in a team environment.
Key Responsibilities:
- Attend to customer technical support requests via electronic means or phone calls.
- Visit sites locally, nationally, or internationally to assist in commissioning new systems, diagnose faulty equipment, and troubleshoot other issues.
- Collaborate with senior support engineers on support cases and assist sales consultants with technical inquiries about products and systems.
- Diagnose warranty claims, liaise with factories and suppliers on technical matters, and participate in supplier training as designated.
Role Requirements:
- Minimum Matric/NQF4 equivalent qualification.
- At least 1-2 years of experience in technical support, preferably in an electrical/power and critical reserve power environment.
- Driver's license and own vehicle.
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