Senior Support Lead

Join us as an Escalations Specialist Lead and contribute to delivering exceptional customer experiences in a dynamic environment.About The PositionAs an Escalations Specialist Lead, you will be responsible for managing and resolving escalated client complaints and issues. You will also provide expert guidance and coaching to team members on complaint...

About the Role:The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.This role requires a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best...

Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

**Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...

We are seeking a seasoned Customer Support Manager to lead our team in providing exceptional service to our customers. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Skills:Strong leadership and communication skills.Familiarity with CRM/ticketing systems.US customer...

Customer Support Team LeadWe are seeking a dedicated professional to lead our customer support team in delivering exceptional service.The ideal candidate will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Guide support representatives to meet and exceed service KPIs.Ensure timely handling...

Senior Leadership RoleWe are seeking an experienced Escalations Manager Lead to join our team at the Lead Generation Group.About the JobThis position involves managing and resolving complex client complaints, utilizing strong leadership skills and excellent communication abilities.Key responsibilities include:Developing strategies to reduce the frequency of...

Lead Generation Customer Experience Director Job SummaryThis senior leadership role involves driving customer experience excellence across multiple teams.The ideal candidate will have a strong track record of improving customer satisfaction and loyalty, as well as experience working with complex CRM systems.Main Responsibilities:Develop and execute...

Complaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...

Escalations Manager Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Complaint HandlerDescriptionThe Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication...

Escalations Specialist Lead - Customer Experience RoleThe Lead Generation Group is dedicated to delivering exceptional customer experiences. To achieve this goal, we need an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role requires strong de-escalation techniques and conflict resolution skills, as...

CA Support is a leading company in the maintenance and engineering industry based in Stikland, Bellville. We are currently seeking a highly organized and detail-oriented Project Admin Supporter / Personal Assistant to join our team.Key Responsibilities :Assist the project team in driving delivery dates, outputs, progress reports, documentation and...

Job DescriptionThe Lead Generation Group is seeking a skilled Lead Generation Specialist to play a critical role in driving lead generation through paid search advertising.In this role, you will be responsible for managing and optimizing paid search campaigns on Google Ads and Bing Ads, developing strategies to expand campaign reach and performance within...

Performance Marketing Manager Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoJob title: Lead Generation SpecialistDescriptionJob Description:Develop strategies to expand campaign reach and performance within specific sectors and brands.Collaborate with different teams to ensure smooth execution of campaigns and maximize...

Escalations Specialist Lead - Job DescriptionThis role is part of the Lead Generation GroupAbout the RoleThe Escalations Specialist Lead will be responsible for managing and resolving escalated client complaints and issues.Developing and implementing strategies to reduce the frequency of escalationsWorking closely with other departments to identify root...

**Job Description:**The Support Operations Executive will play a critical role in leading our customer support team and driving business growth. As the Support Operations Executive, you will be responsible for developing and implementing strategic plans, improving team performance, and ensuring exceptional customer experiences.Main Responsibilities:Develop...

Lead Generation Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Google AdsDescriptionJob SummaryAs a Performance Marketing Manager at the Lead Generation Group, you will play a critical role in driving lead generation through paid search advertising.Key responsibilities include:Managing and optimizing paid...

Performance Marketing Manager Lead Job Summary:The Lead Generation Group is seeking an experienced Performance Marketing Manager Lead to join our team. As a key member of our marketing department, you will be responsible for developing and implementing high-performing paid search campaigns that drive business growth.Responsibilities:Campaign Strategy:...

Job Summary:We are looking for a Support Manager to lead our customer support team, ensuring efficient issue resolution and excellent service delivery. The ideal candidate should have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements to enhance the support experience.Key Responsibilities:Lead and...

Job Title: Digital Marketing Manager LeadAbout the Role:We are seeking an experienced Digital Marketing Manager Lead to join our team at Lead Generation Group. As a key member of our marketing department, you will be responsible for developing and implementing high-performing paid search campaigns that drive business growth.Main Responsibilities:Campaign...