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Functional Head: IT Operations
1 week ago
We are seeking a highly experienced IT professional to lead our IT service desk transformation project. As a Head of First-Line Support, you will be responsible for overseeing the transition from an outsourced helpdesk model to an internally managed team.
Responsibilities- Lead the development and implementation of a strategic roadmap for the newly structured IT Helpdesk function, ensuring alignment with industry best practices and customer-focused service models.
- Recruit, develop, and manage a team of first-line support technicians, equipping them with the skills and knowledge to provide high-quality IT support.
