Dialler Operations Specialist

4 weeks ago


Sandton, South Africa Callforce Direct Full time

Callforce Direct is an award-winning BPO service provider of innovative customised contact centre solutions. We are seeking a motivated and dedicated Dialler Operations Specialist to contribute to our team in Johannesburg.

Key Responsibilities:

  • Maximise campaign performance by effectively managing and maintaining the dialler.
  • Collaborate with the operations manager to ensure optimal campaign execution and achieve desired outcomes.
  • Optimise calling lists to ensure efficiency and compliance.
  • Monitor dialler performance and make real-time adjustments to achieve campaign objectives.
  • Generate daily, weekly, and monthly reports using Dialler specific Data.
  • Assist in troubleshooting and resolving any dialer-related issues.

Requirements:

Previous experience working in a contact centre environment.

1+ year Dialler administrator experience.

Knowledge of IT/Dialer systems.

Intermediate to expert Proficiency in Microsoft Excel.

Proficient in Microsoft Suite.

Experience with Power BI, SQL (Preferable).

Strong analytical skills and ability to read data.

Exceptional communication and teamwork skills.

Detail-oriented and capable of working in a fast-paced environment.



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