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Store Operations Manager

1 week ago

Cape Town, Western Cape, South Africa Silvertreebrands Full time
Join Our Team as a Store Manager

We are looking for a talented and experienced Store Manager to lead our retail store team in Somerset West. As a key member of our operations team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining store operations excellence.

About Our Business

We are a market leader in the online natural product retail space with a strong focus on innovation, customer service, and sustainability. Our mission is to improve the health of our customers and the planet.

Key Responsibilities
  • Store Operations: Oversee daily store activities, ensure compliance with policies and procedures, and maintain a safe working environment.
  • Customer Service: Foster a positive customer experience through excellent product knowledge, friendly service, and adherence to our non-negotiable standards.
  • Team Leadership: Recruit, train, and develop a high-performing team, and delegate tasks effectively.
  • Merchandise and Stock Management: Manage inventory levels, monitor stock accuracy, and implement procedures to prevent internal stock damage.
Requirements
  • Experience: 2-5 years FMCG experience or similar retail environment with prior management responsibilities.
  • Qualifications: Tertiary qualification in Retail Management/Sales Management.
  • Skills: Strong leadership, communication, and administration skills.