IT Operations Lead

4 days ago


Johannesburg, Gauteng, South Africa Titanium Talent Full time

1. First Response IT Support (Hands-on Troubleshooting)
-Act as first responder to diagnose and resolve hardware, software, network, cloud, and security issues.
-Support Windows, Mac, networking, cloud applications, and SaaS platforms (Mendix, Azure, AWS, etc.) .
-Ensure minimal downtime and escalate complex issues to vendors when necessary.
2. Preventative IT Maintenance & Optimization
-Perform regular health checks, patch management, security audits, and system monitoring .
-Reduce IT failures by addressing root causes instead of applying temporary fixes.
-Implement best practices to optimize performance and reliability .
3. Vendor & Service Provider Management
-Manage relationships with existing IT vendors (network, cloud, hardware, and software support) .
-Hold vendors accountable to SLAs (response times, uptime, performance standards) .
-Assess vendor contracts and negotiate better terms where needed.
4. Infrastructure, Security & Cloud Management
-Oversee TechnoGrid, failover systems, backups, and cloud management (Mendix Cloud, Azure, AWS, etc.) .
Implement security best practices (access control, endpoint security, compliance,etc).
-Ensure software licensing compliance across all systems.
5. Process Improvement & Automation
-Establish a helpdesk/ticketing system for tracking IT requests and issues.
-Document IT policies and standard operating procedures (SOPs) .
-Automate system monitoring, backup scheduling, and alerts to improve response times.

10+ years of IT support & operations experience
Strong troubleshooting skills (Windows, Mac, Networking, Cloud, Security)
Experience with SaaS, Mendix, Azure, or AWS
Proven ability to lead IT teams/vendors
Knowledge of IT governance, security, and compliance best practices
Vendor and contract negotiation skills
Excellent problem-solving, communication, and leadership skills

Contract Terms & Hiring Process
-Initial Contract Duration: 6 months (with potential for full-time hire based on performance)
-Onsite Requirement: Full-time, based at company headquarters
-Reporting Line: Reports to Head of Operations & Talent

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