Critical Care Case Handler

4 days ago


Johannesburg, Gauteng, South Africa Sheldon Recruitment and Selection Full time

We are looking for a highly skilled Critical Care Case Handler to join our team at Sheldon Recruitment and Selection.

About the Role:

  • In this vital position, you will assess each call and provide the necessary emergency medical assistance or ambulance dispatch in accordance with departmental underwriting and client protocols.

Key Responsibilities:

  • You will guarantee efficient case handling procedures, using effective soft skills and case documentation techniques aligned with departmental and client requirements.
  • Maintain strict adherence to Key Clients Call Scripts and product benefits.
  • Nurture sound relationships and maintain teamwork with colleagues.

Requirements:

  • Matric certification is mandatory.
  • A current AEA/ILS registration with the HPCSA is required.
  • A minimum of 1 year of driving experience is necessary.
  • Previous experience in an emergency call-centre environment would be beneficial.
  • High level of computer literacy, especially in MS Office.
  • Good knowledge of South African geography.
  • Own/reliable transport.
  • Fluent and well-spoken English; Afrikaans and a native African language is advantageous.


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