Client Services Representative

1 month ago


Pretoria, Gauteng, South Africa Affinity Services Full time
Client Services Assistant

We are seeking a dedicated and personable Client Services Assistant to enhance our client support and ensure a high level of satisfaction. If you excel in client relations and administrative tasks, we would love to have you join our team to help deliver exceptional service.

Key Responsibilities:
  • Assist clients with inquiries, provide information, and address any issues or concerns.
  • Manage client accounts and maintain accurate records.
  • Schedule and coordinate appointments, meetings, and follow-ups with clients.
  • Prepare and process documentation related to client services.
  • Support the team with various administrative tasks and ensure smooth office operations.
  • Maintain a high standard of customer service and professionalism in all interactions.
  • Collect and analyze client feedback to improve service delivery.
Requirements:
  • Proven experience in a client service or administrative role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and experience with client management software.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Grade 12/Matric certificate required with additional qualifications in customer service or related fields being advantageous.
What We Offer:
  • Competitive salary package.
  • A collaborative and supportive work environment.
  • Opportunities for professional development and career advancement.
  • Comprehensive benefits package.


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