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Travel Operations Specialist

1 month ago

Sandton, South Africa Executive Placings Full time
Job Title: Direct Travel Specialist

Executive Placings is seeking a highly skilled Direct Travel Specialist to join our team. As a key member of our inbound destination management team, you will be responsible for handling inbound bookings to Southern Africa for our direct clients.

Key Responsibilities:

  • Calm and professional interaction with suppliers and travel planners via phone and email
  • Creative planning and designing of itineraries
  • Handling reservation requests via email or phone
  • Processing reservations from quote to finalization, including invoicing and travel documents
  • Professional servicing of dynamic direct guests
  • Proactive selling of products and services to ensure the best possible safari experience for guests
  • Backup support for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions

Requirements:

  • At least 5 years of reservation experience in an inbound tour operating environment
  • Good knowledge of destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
  • Good knowledge of FIT and Groups policies and procedures
  • Excellent communication skills and a good command of the English language
  • Tourplan reservations system experience is an added advantage

Working Conditions:

  • Saturday duty and cell phone duty on a rotation basis
  • Public holiday duty and cell phone duty on a rotation basis
  • Shift work required (07:00 – 15:30 & 09:30 – 18:00) on a rotation basis

To Apply:

Please send your updated CV and references to Executive Placings.