Travel Operations Specialist
3 weeks ago
Executive Placings is seeking a highly skilled Direct Travel Specialist to join our team. As a key member of our inbound destination management team, you will be responsible for handling inbound bookings to Southern Africa for our direct clients.
Key Responsibilities:
- Calm and professional interaction with suppliers and travel planners via phone and email
- Creative planning and designing of itineraries
- Handling reservation requests via email or phone
- Processing reservations from quote to finalization, including invoicing and travel documents
- Professional servicing of dynamic direct guests
- Proactive selling of products and services to ensure the best possible safari experience for guests
- Backup support for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
Requirements:
- At least 5 years of reservation experience in an inbound tour operating environment
- Good knowledge of destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
- Good knowledge of FIT and Groups policies and procedures
- Excellent communication skills and a good command of the English language
- Tourplan reservations system experience is an added advantage
Working Conditions:
- Saturday duty and cell phone duty on a rotation basis
- Public holiday duty and cell phone duty on a rotation basis
- Shift work required (07:00 – 15:30 & 09:30 – 18:00) on a rotation basis
To Apply:
Please send your updated CV and references to Executive Placings.
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