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Automotive Campaign Coordinator

1 week ago

Randburg, Gauteng, South Africa Digicall Group Full time

About the Role:
This position is based in a contact/service centre for one of South Africa's leading OEM brands. The primary responsibility will be to handle inbound and outbound calls for recall campaigns, ensuring customers receive relevant safety recall information and addressing their queries promptly.

  • Responsibilities include managing leads, dealer follow-up, and communication with customers and dealerships via phone or email to ensure a smooth recall process.
  • The ideal candidate will possess excellent customer service skills, be proactive, and able to manage multiple tasks in a fast-paced environment.

Key Skills and Qualifications:
To be successful in this role, candidates should have:

  • A minimum of 2-3 years' experience in a customer-facing role, preferably within a call centre environment.
  • Experience handling customer complaints, resolving queries, and ensuring timely resolution.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Competencies:
Candidates should exhibit the following competencies:

  • Examining Information: Analyses and processes information effectively when solving problems.
  • Following Procedures: Extremely rule-following and procedural.
  • Providing Insights: Quick at getting to the core of a problem and finding ways to improve.
  • Articulating Information: Presentation-oriented and confident when meeting new people.
  • Checking Things: Thorough and perfectionistic, delivering high-quality work with great attention to detail.
  • Showing Composure: Remains calm under pressure and works well in a team environment.