Commercial Lines Underwriting Specialist
4 weeks ago
About Us
Santam, a leading general insurance company in Southern Africa, is seeking an experienced Commercial Lines Underwriting Specialist to join their team.
Job Summary
This role is focused on servicing broker requests, providing telephonic and email support, dealing with general insurance enquiries, issuing new policies, and maintaining policy renewals.
Responsibilities
- Service broker requests efficiently
- Provide exceptional customer service through telephonic and email support
- Deal with general insurance and policy-specific enquiries
- Issue new policies, maintain policy renewals, and address any other policy-related concerns
- Resolve all insurance queries within the required timeframe and compliance requirements
- Undertake client follow-ups when policies are cancelled to ascertain reasons and attempt to retain the policy
- Manage client expectations regarding turnaround times for submitted requests
- Adhere to underwriting criteria and business unit requirements
- Assist in profiling clients with suitable products and underwriting criteria
- Advise brokers on ensuring that clients' needs are met in terms of correct cover and product
- Assist in implementing solutions for improvement and stand in for Consultants during busy periods or absence of key resources
Requirements
To be successful in this role, you will require:
- A matric/Grade 12 certificate
- 60 commercial lines FAIS credits
- A relevant insurance-related qualification (NQF lev 4) would be advantageous
- Proven work experience in commercial, property policy administration, and underwriting within the short-term insurance industry
- Minimum 3 years' experience in short-term insurance commercial lines and/or property
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ability to ensure adherence to quality, compliance, and accreditation standards
- Conduct efficient administration and optimize work processes
Estimated Salary
The estimated salary for this position is R550,000 - R650,000 per annum, based on location and industry standards.
Benefits
Santam offers a competitive benefits package, including medical aid, pension fund, and generous leave entitlements.
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