Department Leader

3 days ago

Benoni, Gauteng, South Africa National Risk Managers Full time

At National Risk Managers, we are committed to excellence in telehealth services. We are seeking a highly skilled and experienced Department Leader - Telehealth Operations to join our team.

Overview

The Department Leader - Telehealth Operations will be responsible for overseeing the daily operations of our telehealth department, ensuring that we deliver high-quality services to our customers. This role requires strong leadership skills, excellent communication abilities, and a proven track record of success in managing teams and driving results.

Job Summary

The successful candidate will have a deep understanding of telehealth operations and a passion for delivering exceptional customer experiences. They will be responsible for leading a team of professionals, developing and implementing strategies to improve quality of service, productivity, and profitability. The ideal candidate will have a strong background in call centre management, with experience in staff development, performance management, and data analysis.

Key Responsibilities
  • Oversee the daily operations of the telehealth department, ensuring that we deliver high-quality services to our customers.
  • Develop and implement strategies to improve quality of service, productivity, and profitability.
  • Lead a team of professionals, providing guidance, coaching, and mentoring to ensure their growth and development.
  • Conduct regular performance reviews, identifying areas for improvement and developing plans to address them.
  • Collaborate with other departments to identify opportunities for process improvements and implement changes that drive business results.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a related field (e.g., business, healthcare, or psychology).
  • At least 5 years of experience in call centre management, with a proven track record of success.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer

We offer a competitive salary of R350,000 per annum, plus benefits including:

  • Medical aid.
  • Retirement fund contributions.
  • Leave pay.

As a valued member of our team, you will also have access to ongoing training and development opportunities, as well as the chance to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer experiences.

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