Italian Speaking IT Support Specialist
6 days ago
We are seeking a dedicated and experienced Technical Support Agent fluent in Italian and English to join our team at The Legends Agency.
The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to handle a range of responsibilities including catching, dispatching, and general First Call Resolution (FCR).
Key Responsibilities:
- Handle incoming service requests and incidents from Italian-speaking users.
- Accurately log and categorize issues in the service management system.
- Prioritise and escalate issues as necessary, ensuring timely resolution or appropriate dispatch to specialised support teams.
- Provide immediate assistance and resolution to common technical issues.
Experience Requirements:
- 1-3 years of experience in a service desk or technical support role.
- Proven track record of managing service requests and resolving technical issues efficiently.
- Experience supporting Italian-speaking users is essential.
Skills:
- Strong interpersonal skills with the ability to engage with users effectively and build positive relationships.
- Excellent verbal and written communication in both Italian and English. Ability to convey technical information clearly and concisely.
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