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Process Excellence Analyst

1 week ago


Durban, KwaZulu-Natal, South Africa LexisNexis Risk Solutions Full time
About the Role

This Senior Business Process Analyst position is responsible for driving adherence to global service management processes, defining and validating modifications and enhancements to service management policies and procedures, analyzing, proposing, initiating, and driving process improvement activities.

The successful candidate will serve as the first point of escalation and subject matter expert on operational process matters, escalate to management as required, review production changes for compliance with global change management policies, and provide training on service management and tool utilization.

This role also involves managing the Change Advisory Board (CAB), creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement.

Requirements
  • Bachelor's degree in Management Information Systems, Systems Engineering, Computer Science, Technology, or equivalent work experience.
  • Available to work shift hours 10:00 AM – 18:30 PM SAST.
  • ITIL knowledge required.
  • Excellent written and verbal communication skills.
  • Experience working with individuals/teams across multiple locations/time zones.
  • Experience and knowledge in change management principles, methodologies, and tools.