Process Improvement and Analysis Professional
4 days ago
Leverage Your Expertise
We are looking for a Sr Operational Process Analyst to join our team at LexisNexis Legal & Professional. This role involves contributing toward the improvements in our operational processes, policies, and supporting tools.
As a Sr Operational Process Analyst, you will make critical decisions and communicate with teams/management in the Global Business Technology organization. You will lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes.
- Lead the design and implementation of operational processes, policies, and procedures.
- Develop and maintain analysis reports to assist with continual service improvement and ensure adherence to policies.
- Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
- Review production changes for compliance with global change management policies.
- Support development teams in the implementation of operational processes (e.g. test coverage, code coverage).
- Provide training on service management and tool utilization.
- Help manage the Change Advisory Board (CAB).
Required Skills and Qualifications:
- Bachelor's degree in management information systems, systems engineering, computer science, technology, or equivalent work experience.
- Available to work shift hours 10:00 AM – 18:30 PM SAST.
- ITIL knowledge required.
- Excellent written and verbal communication skills.
- Experience working with individuals/teams across multiple locations/time zones.
- Experience and knowledge in change management principles, methodologies, and tools.
- Demonstrated ability to work independently/with minimal direction.
- Experience with ServiceNow, Azure DevOps preferred.
- Ability and desire to learn new processes, tools, and technologies.
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