Process Improvement and Analysis Professional

4 days ago


Durban, KwaZulu-Natal, South Africa LexisNexis Full time

Leverage Your Expertise

We are looking for a Sr Operational Process Analyst to join our team at LexisNexis Legal & Professional. This role involves contributing toward the improvements in our operational processes, policies, and supporting tools.

As a Sr Operational Process Analyst, you will make critical decisions and communicate with teams/management in the Global Business Technology organization. You will lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes.

  • Lead the design and implementation of operational processes, policies, and procedures.
  • Develop and maintain analysis reports to assist with continual service improvement and ensure adherence to policies.
  • Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
  • Review production changes for compliance with global change management policies.
  • Support development teams in the implementation of operational processes (e.g. test coverage, code coverage).
  • Provide training on service management and tool utilization.
  • Help manage the Change Advisory Board (CAB).

Required Skills and Qualifications:

  • Bachelor's degree in management information systems, systems engineering, computer science, technology, or equivalent work experience.
  • Available to work shift hours 10:00 AM – 18:30 PM SAST.
  • ITIL knowledge required.
  • Excellent written and verbal communication skills.
  • Experience working with individuals/teams across multiple locations/time zones.
  • Experience and knowledge in change management principles, methodologies, and tools.
  • Demonstrated ability to work independently/with minimal direction.
  • Experience with ServiceNow, Azure DevOps preferred.
  • Ability and desire to learn new processes, tools, and technologies.


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