Branch Manager

4 weeks ago


Mpumalanga, KwaZulu-Natal, South Africa KMCK Talent Sourcing Full time
Job Description

As a Branch Manager at KMCK Talent Sourcing, you will be responsible for the effective and efficient running of the store, ensuring optimal profitability and staff development through effective leadership.

Key Responsibilities:

  • Achieve set monthly targets
  • Maintain gross profit at required level
  • Plan and implement effective promotions
  • Ensure a prospect system is in place and utilized daily
  • Conduct knowledge training on an ongoing basis
  • Ensure effective prospecting by all sales consultants
  • Communicate store performance to staff regularly and canvass suggestions for corrective action plans
  • Conduct regular meetings to maintain focus on key result areas
  • Ensure training and development of staff in line with a fixed training and development plan
  • Maintain harmonious relationships between employer and employees
  • Deal with grievances timeously and in accordance with company policy
  • Apply discipline for misconduct timeously and in accordance with company policy
  • Ensure correct recruitment and selection of store personnel in respect of company policy
  • Maintain productivity levels of all staff in store
  • Ensure performance appraisals for all staff are conducted in line with company policy
  • Ensure working conditions are in line with company policy
  • Ensure all documentation is dealt with in terms of company policy and procedures
  • Ensure correct management of company assets
  • Ensure any adverse audit comments are rectified immediately
  • Ensure content of instructional memos/policies/procedures is distributed and understood by staff
  • Complete daily/weekly/monthly checklists accurately and timeously
  • Identify and rectify any loss areas, and ensure corrective action plans are drawn up
  • Maintain financial model (benchmarks) for maximum profit
  • Proactively ensure company's advertising drives are implemented effectively
  • Ensure merchandise is displayed as per brand policy
  • Be aware of opposition's advertising and promotions
  • Ensure complete knowledge of available products in terms of benefits, lead times, suppliers, prices, range, contact people, and terms of sale
  • Ensure highest standards of housekeeping throughout all areas of the branch
  • Be fully aware of areas from which your store does business
  • Ensure all credit-related memos are adhered to at all times and relevant staff is informed of the content thereof
  • Ensure relevant credit notes are passed timeously
  • Be accountable for overall management of debtors book
  • Ensure strict adherence to store opening and closing procedures
  • Ensure all security systems are effectively maintained and checked regularly
  • Ensure correct petty cash procedures are adhered to at all times
  • Oversee merchandise is received promptly, efficiently, and accurately at all times
  • Be responsible for overall planning of delivery of merchandise
  • Ensure correct security procedures are adhered to at all times regarding merchandise
  • Ensure all branch merchandise is correctly ticketed and priced
  • Maintain stock holdings at budgeted level
  • Ensure branch stock counts are conducted as per company policy and on correct dates
  • Ensure all staff within the branch are aware of the vision, core values, and core purpose
  • Monitor after-delivery follow-up calls
  • Ensure all staff are fully trained and able to offer excellent customer service and product knowledge so as to project an effective customer-orientated store image

Requirements:

  • Grade 12
  • Retail Diploma or a degree in Sales and Marketing an advantage
  • Pref. 5 years Industry-related experience, of which at least 2 years middle management experience

Skills:

  • Influencing skills
  • Negotiation skills and communication skills
  • Industry and competitor and product knowledge
  • Customer Relation Management
  • Business acumen/insight
  • Relevant legislation impacting the business
  • Financial acumen
  • Drive for results
  • Managerial skills
  • Interpersonal relations
  • Conceptual skills
  • Persuasive skills

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