Branch Manager

2 months ago


mpumalanga KwaZuluNatal, South Africa KMCK Talent Sourcing Full time

RETAIL BRANCH MANAGER - PIET RETIEF

To ensure the effective and efficient running of the store, to optimize profitability and staff development through effective leadership.

functional outputs / Actions

w To achieve set monthly targets.

w To maintain gross profit at required level.

w To plan & implement effective promotions, when required.

w To ensure that a prospect system is in place and utilized daily.

w To conduct knowledge training on an ongoing basis.

w To ensure that effective prospecting is done by all sales consultants.

w To communicate the stores performance to all staff regularly and to canvass suggestions for corrective action plans.

w To conduct regular meetings to maintain the focus on key result areas.

w To ensure training and development of staff in line with a fixed training and development plan.

w To ensure that all staff have a personal development plan.

w To maintain headcount at budgeted levels.

w To maintain harmonious relationships between employer and employees.

w To deal with grievances timeously and in accordance with company policy.

w To apply discipline for misconduct timeously and in accordance with company policy.

w To ensure the correct recruitment and selection of store personnel in respect of company policy.

w To maintain productivity levels of all staff in store.

w To ensure performance appraisals for all staff are conducted in line with company policy.

w To ensure that working conditions are in line with company policy.

w To ensure that all documentation is dealt with in terms of company policy and procedures.

w To ensure the correct management of company assets.

w To ensure that any adverse audit comments are rectified immediately.

w To ensure that the content of instructional memos/policies/procedures is distributed and understood by staff.

w To complete daily / weekly / monthly checklists accurately & timeously.

w To identify and rectify any loss areas, and ensure corrective action plans are drawn up.

w To maintain the financial model (benchmarks) for maximum profit.

w To pro - actively ensure that the company''''s advertising drives are implemented effectively.

w To ensure that merchandise is displayed as per brand policy.

w To be aware of oppositions advertising & promotions.

w To ensure a complete knowledge of available products in terms of benefits, lead times, suppliers, prices, range, contact people & terms of sale.

w To ensure the highest standards of housekeeping throughout all areas of the branch.

w To be fully aware of the areas from which your store does business.

w To ensure that all credit related memos are adhered to at all times and that relevant staff is informed of the content thereof.

w To ensure that relevant credit notes are passed timeously.

w To be accountable for the overall management of debtors book.

w To ensure strict adherence to store opening and closing procedures.

w To ensure that all security systems are effectively maintained and checked regularly.

w To ensure that the correct petty cash procedures are adhered to at all times.

w To oversee that merchandise is received promptly, efficiently and accurately at all times.

w To be responsible for the overall planning of delivery of merchandise.

w To ensure that correct security procedures are adhered to at all times regarding merchandise.

w To ensure that all branch merchandise is correctly ticketed and priced.

w To maintain stock holdings at budgeted level.

w To ensure that branch stock counts are conducted as per company policy and on correct dates.

w To ensure that all staff within the branch are aware of the vision core values and core purpose.

w To monitor after delivery follow-up calls.

w To ensure that all staff are fully trained and are able to offer excellent customer service and product knowledge so as to project an effective customer orientated store image.

w Grade 12

w Retail Diploma or a degree in Sales and Marketing an advantage

w Pref. 5 years Industry related experience, Of which at least 2 years middle Management experience

w Influencing skills, negotiation skills and communication skills

w Industry and competitor and product knowledge

w Customer Relation Management

w Business acumen / insight

w Relevant legislation impacting the business

w Financial acumen

w Drive for results

w Managerial skills

w Interpersonal relations

w Conceptual skills

w Persuasive skills


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