Retail Operations Manager

1 day ago

Sandton, South Africa Wsp Global Inc. Full time

We are seeking a skilled Retail Operations Manager to join our team at Wsp Global Inc.

Job Overview

The successful candidate will be responsible for leading the retail operations of multiple outlets across Gauteng, driving business growth and ensuring exceptional customer experiences.

Key Responsibilities

  • Leadership and Performance Management
    • Manage Trade and Performance of prime location, Timberland Branded retail outlets across Gauteng.
    • Actively lead the retail management team in strategic development of the site with its business objectives.
    • Provide strong leadership ensuring that the appropriate retail culture has features such as Co-operative, responsive, results-oriented, and highly competitive.
    • Build and manage a highly motivated professional team who rise to the demands of a fast-paced challenging business environment while ensuring the site meets financial production customer service, and quality standards.
    • Coach and develop junior managers to manage their respective teams.
    • Set and actively communicate the retail standards across the business.
  • Sales Planning and Sales Measurement
    • Collate the Region POE.
    • Be the custodian of industry best practices to enhance sell-out.
    • Display in-depth Commercial understanding (inclusive of competitor activity) with SWOT analysis per store report – monthly submission (1st week of every month).
    • Manage field activity reports and submit viable field information to the buying and planning team to grow market share and enhance brand equity.
    • Collate the Visual checklist with pictures as a PowerPoint presentation (stockroom included) – include suggestions and plans to improve VM standards aligned to stock densification standards (weekly submission).
    • Recommend a promotional plan to drive sell-out in your region.
    • Actively manage the weekly sales planner – document the commitment per store manager and weekly review the sales percentage to target.
    • Conduct a minimum of 2 training sessions per week with documented minutes furnished to me.
    • Furnish a Mid-month action plan to sales projection.
    • Manage customer complaints – 24 turnaround time.
    • Promote and support cross-store/area networks to achieve consistency.
    • Set targets for each direct report using the business model.
    • Ensure that there is a clear set of action plans for each departmental target with clear resources and budgets to achieve.
    • Build and maintain a customer database (customer experience is vital in this highly competitive fashion retail market).
    • Identify prioritize action, and track market potential opportunities.
    • Plan and achieve daily objectives.
    • Together with Operations, manage Area Profitability.
    • Accountable for ensuring rigorous corporate compliance aligned to government and group standards.
    • Ensure all administrative matters pertaining to store operations are in line with company expectations.
    • Accountable for Risk Management within the business unit.
    • Respond to action internal audit findings and carry out instructions of Internal Risk officer.
    • Manage headcount of sites.
    • Complete and submit reports timeously.
    • Manage performance of underperforming sectors.
    • Develop competence and transfer skills as part of Area development strategy.
    • Manage all ER and HR related processes.
    • Regularly facilitate 360 feedback across the area to determine area manager's role fulfillment.
    • Develop staff and store managers.
    • Manage equipment functionality and effective communication with suppliers of said equipment.
    • Communicate effectively with Landlords.
    • Resolve landlord customer, and regional office queries timeously.
    • Manage time and demands of individual sites especially with regard to time outside of business hours and seasonal demands.
    • Nominated health and safety field committee member.
    • Participate in quarterly health and safety meetings with Operations.
    • Assist the DOL/OHS inspector during field audit visits.
    • Manage the daily weekly and monthly OHS trackers.
  • Opportunity Assessment and Market Place Competitiveness
    • Manage inventory – stock branch supplies, and budgets of all 7 stores.
    • Analyze and interpret trends to facilitate planning.
    • Compile and analyze market potential study by sales area.
    • Generate insights from analysis and act appropriately.
    • Identify and report competitor activity.
    • Ascertain and plan for customer needs.
    • Optimize third-party relationships.
    • Maintain corporate image.

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