Higher Education Liaison Officer
2 days ago
We are seeking a highly skilled and experienced individual to join our team as a Senior Customer Relations Officer. As a key member of our academic services team, you will be responsible for providing exceptional customer service to our students, parents, and stakeholders.
About the RoleThe Senior Customer Relations Officer will be responsible for addressing student queries, dealing with assessment and graduation issues, and resolving complaints in a timely and professional manner. You will also be required to liaise with relevant staff members to resolve complex issues and provide support to students.
Main Responsibilities- Address student queries and concerns related to assessment, graduation, registration, certificates, admissions, accounts, and other student-related matters
- Liaise with relevant staff members to resolve complex issues and provide support to students
- Maintain accurate records of student interactions and resolutions using the IIE Assist system
- Channel unresolved queries to relevant staff for further investigation and resolution
To be successful in this role, you will require:
- A minimum of an Advanced Diploma or Bachelor's Degree
- A minimum of two to three years of working experience in administration and operations in an education environment
- Call Centre experience is advantageous
- Excellent communication and interpersonal skills, with the ability to work under pressure
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