Product Operations Director

3 days ago


Stellenbosch Local Municipality, South Africa ProDevelopment Group Full time

At Paytec, we are seeking a highly skilled and experienced Product Operations Director to lead our product operations team. As the head of product operations, you will be responsible for ensuring the daily running, stability, and profitability of our product suite.

About the Role

The successful candidate will oversee product performance, manage operational risk and liquidity, and ensure that cross-functional teams deliver exceptional customer experiences. Collaborating with finance, compliance, operations, and technical departments, you will set and monitor performance standards, drive continuous improvement, and lead an international product operations team to meet revenue and efficiency goals.

Key Responsibilities

  1. Operational Leadership
  • Oversee daily product operations across multiple geographies, consistently meeting performance targets and internal SLAs.
  • Maintain high levels of product uptime and swiftly resolve downtime issues, collaborating with engineering and support teams to minimize impact.
Financial Management
  • Manage product P&L, focusing on revenue growth, profit margins, and minimising risk-related losses.
  • Supervise liquidity management strategies, ensuring product pricing and financial controls align with company goals and regulatory requirements.
Cross-Functional Collaboration
  • Work closely with Finance, Compliance, Customer Support, Sales, Marketing, and Production Support to integrate operational requirements into product strategies.
  • Partner with technical teams to monitor system health and lead initiatives that improve platform performance.
Team Building & Field Operations
  • Build and lead a growing team of product operations professionals, including operations managers in different countries.
  • Ensure cohesive communication and operational alignment among international teams, driving shared objectives and streamlined workflows.
Performance Measurement
  • Define, track, and report on key operational metrics (e.g., uptime, customer satisfaction, risk losses, and downtime resolution times).
  • Use data-driven insights to propose and implement product delivery and user experience improvements.
Requirements

To be successful in this role, you will require:

  • Education & Experience: Bachelor's degree (Master's preferred) in Business, Operations Management, Engineering, or related field. 8+ years in product operations, preferably in fintech or financial services.
  • Technical & Analytical Skills: Proven ability to manage complex financial and operational metrics, use data analytics for decision-making, and oversee technology-driven products.
  • Leadership & Team Building: Demonstrated success in building and managing cross-functional teams across multiple geographies.
  • Strategic Mindset: Experience in fast-paced environments with a strong bias toward execution, balancing short-term demands with long-term product strategy.
  • Communication & Collaboration: Excellent stakeholder management skills with the ability to influence and negotiate at all levels, including executives and cross-departmental teams.

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