Custom Travel Experience Designer

4 days ago


Randburg, Gauteng, South Africa Innovation Advance Full time

At Innovation Advance, we are seeking a skilled Custom Travel Experience Designer to join our team. In this role, you will be responsible for crafting unique itineraries that capture the essence of Southern Africa.

Your Mission

As a Custom Travel Experience Designer, you will:

  1. Understand & Inspire:
    - Assess each client's unique needs—from special interests and requirements to budget constraints—transforming their travel dreams into reality.
    - Engage with clients and agents, ensuring every inquiry becomes part of a seamless, personalized travel plan.
  2. Craft & Coordinate:
    - Quote and secure all services with precision, handling reservations and documentation on Tourplan.
    - Maintain constant communication with suppliers, agents, and tour guides, ensuring every detail meets exacting standards.
    - Manage meet and greets, travel confirmations, and address inquiries swiftly, making sure nothing is left to chance.
  3. Deliver Excellence:
    - Respond promptly to written requests and provide clear, comprehensive confirmations.
    - Navigate client complaints and emergencies with professionalism, ensuring travellers always feel cared for and confident in their journey.

What We're Looking For:

  • Experience & Qualifications:
    - A minimum of 4 years' experience in FIT tailor-made tour consulting within the tour operating industry.
    - Matric/Grade 12 is essential; a Travel & Tourism qualification is a definite plus.
    - Preferably, you have hands-on experience with Tourplan and a deep understanding of South Africa's vibrant geography.
  • Essential Competencies:
    - Exceptional negotiation skills to secure the best rates and availability with suppliers.
    - Superb knowledge of tourism industry trends, customer needs, and logistical sophistication.
    - A keen eye for detail and a proactive approach to ensuring every journey is flawlessly executed.


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