Gauteng Account Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time
Job Title: Account Manager Gauteng

About the Role:

We are seeking a highly skilled Account Manager to join our team in Gauteng. As an Account Manager, you will be responsible for managing relationships with key stakeholders to ensure account retention, addressing day-to-day operational queries, and driving the growth of business in the designated channel.

Key Responsibilities:

  1. Customer Strategy Development
  • Develop and set customer strategies for the designated area, aligned with company and customer objectives.
  • Obtain sign-off across the business on strategy to ensure alignment.
  • Establish and implement key performance indicators (KPIs) in line with the agreed strategy.
Relationship Management
  • Set and review KPIs for customers, ensuring compliance from both the customer and the company.
  • Identify opportunities to build strategic partnerships by exploring areas for collaboration.
  • Manage internal business functions to ensure they meet the agreed KPIs.
  • Address and resolve customer queries and concerns promptly and effectively.
Business Development
  • Identify and pursue opportunities for expansion within your area of responsibility.
  • Align our business capabilities with customers needs by identifying and proposing appropriate service solutions.
  • Work with the Commercial Team to guide discussions and negotiate commercial agreements with customers.
  • Implement rate reviews and increases as necessary to maintain the profitability of your area of responsibility.
Supply Chain Efficiencies
  • Work closely with the Supply Chain team to deliver efficiencies and negotiate with customers on agreed improvements.
  • Build and maintain relationships between the Supply Chain team and customers to optimize their supply chains.
  • Actively manage the Sales and Operations Planning (S&OP) process within your area, focusing on key cost drivers such as stock cover and SKU cover.
Self-Management
  • Take full ownership and accountability for tasks, demonstrating effective self-management in planning, prioritizing, and personal development.
  • Ensure that the quality and productivity standards of work are consistently and accurately maintained.

Requirements:

  • Bachelor's Degree or equivalent in a relevant field.
  • 3 years of account or general administration experience, preferably in an FMCG environment.
  • 5+ years of experience in supply chain management.

Skills and Competencies:

  • Strategic Thinking: Ability to set and implement strategic objectives.
  • Relationship Building: Strong interpersonal skills to build and maintain strategic partnerships.
  • Problem-Solving: Excellent analytical skills to identify opportunities and solve problems effectively.
  • Negotiation: Proven experience in negotiating commercial agreements and rate reviews.
  • Supply Chain Knowledge: In-depth understanding of supply chain processes and S&OP management.
  • Self-Management: Demonstrated ability to manage time effectively, prioritize tasks, and maintain high productivity and quality standards.

Reporting and Performance:

  • Directly reports to the Customer Executive.
  • Regular monitoring and reporting on customer KPIs, business development progress, and supply chain efficiencies.

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