Client Experience Coordinator

7 days ago


Midrand, Gauteng, South Africa Autorecruit Full time

At Autorecruit, we are seeking a highly motivated Client Experience Coordinator to join our team. In this role, you will be responsible for coordinating and managing the overall client experience, ensuring it meets the highest standards of quality and satisfaction.

Job Description:

  • Coordinate the initial consultation process with clients to understand their vehicle repair needs.
  • Work closely with clients to develop and implement customized repair plans that meet their expectations.
  • Provide regular updates to clients on the status of their repairs and address any concerns promptly.
  • Collaborate with clients to resolve any issues related to insurance claims or vehicle maintenance.
  • Develop and implement strategies to educate clients about vehicle repair and maintenance best practices.
  • Monitor and analyze client feedback to identify areas for improvement.

Qualifications:

  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Attention to detail and analytical skills.
  • Previous experience in customer service or the automotive industry is preferred.


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