Junior Store Manager Lead
2 days ago
Job Title: Junior Store Manager Lead
Estimated Salary: $42,000 - $58,000 per year
We are looking for a talented and ambitious Junior Store Manager Lead to help us drive success at Cre8work. As a key member of our retail management team, you will oversee store operations, staff management, customer service, and inventory control, while supporting the store manager in their duties.
Key Responsibilities:
- Store Operations:
- Assist in managing store operations, including opening and closing procedures, to ensure a smooth and efficient customer experience.
- Ensure the store is maintained at a high standard, with a focus on cleanliness, organization, and merchandise presentation.
- Monitor sales floor activities to ensure compliance with company policies and procedures.
- Staff Supervision:
- Support the store manager in supervising and training store employees, focusing on developing their skills and confidence.
- Help manage staff schedules, ensuring adequate coverage during peak hours.
- Provide constructive feedback and coaching to team members to improve performance and maintain high morale.
- Customer Service:
- Deliver exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
- Ensure the sales team provides a positive shopping experience for all customers, exceeding expectations where possible.
- Assist in resolving escalated customer issues, ensuring customer satisfaction and loyalty.
- Inventory Management:
- Assist in monitoring inventory levels and managing stock replenishment, minimizing stockouts and overstocking.
- Conduct regular inventory audits to ensure accuracy and identify areas for improvement.
- Work with the receiving team to process and display new stock efficiently.
- Sales and Merchandising:
- Assist in implementing visual merchandising strategies to attract customers and drive sales.
- Monitor sales performance and contribute to achieving store sales targets.
- Participate in promotional activities and events to engage customers and drive sales.
- Compliance and Safety:
- Ensure the store complies with all safety regulations and company policies, maintaining a safe and healthy work environment.
- Conduct regular safety inspections and address any potential hazards or risks.
- Maintain security standards to prevent loss and ensure a secure environment for customers and staff.
Qualifications:
- Education:
- High school diploma or equivalent; an associate's or bachelor's degree in business, retail management, or a related field is a plus.
- Experience:
- 1-2 years of experience in retail, customer service, or a related field.
- Previous experience in a supervisory role is preferred but not required.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Good organizational and problem-solving skills.
- Basic proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
- Ability to work under pressure and handle multiple tasks in a fast-paced environment.
Working Conditions:
- Hours: Full-time position, requiring flexibility to work evenings, weekends, and holidays.
- Environment: Primarily works on the sales floor, with some time spent in the office for administrative tasks.
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