ICT Specialist

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time

Job Description:

About the Role:

The successful candidate will be responsible for various IT duties, including helpdesk administration/management, asset administration, installation, operation, and maintenance of computer systems and other technologies.

Key Responsibilities:

  • Analyze and resolve end-user hardware and software computer problems.
  • Maintain desktop management documentation, including job cards.
  • Maintain and average ticket update of a minimum of 5 to 7 updates per day over a period of 3 months.
  • Provide regular feedback to customers on requests logged.
  • Maintain the ICT service level agreement priority structure, achieving a 75% success ratio.

Asset / Consumables Administration:

  • Tagging and management of ICT assets.
  • Responsible for the handing out of consumables and stock management.
  • Responsible for tracking IT assets.
  • Monthly ICT stock takes.

Hardware & Printer Setup and Support:

  • Responsible for the installing, configuring, maintaining, supporting, and optimizing desktop/laptop hardware and software.
  • Provide end-user training where required.
  • Responsible for support and troubleshoot hardware such as desktops, laptops, printers, and copiers.
  • Support and troubleshoot software such as Microsoft Office Suite.

Customer Service:

  • Project and maintain a professional image of company Information & Communication Technology during all client interactions.
  • Strive to add exceptional value to all customer relationships when directly interacting with internal as well as external customers.
  • Maintain minimum agreed levels of interaction with the various company Divisions/Subsidiaries and Clients.
  • Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
  • Identify cost-saving opportunities when dealing with key suppliers.

Support the Company ICT Team:

  • Profile the company ICT team with various Divisions/Subsidiaries, external customers, and industry specialists.
  • Maintain a high level of professionalism.
  • Maintain and support a positive working environment in the company ICT Team.
  • Provide innovative solutions to enhance working procedures/output, and relevance of the company Information & Communication Technology Team.

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