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Pharmacy Support Specialist

1 week ago

Port Shepstone, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full time

Job Overview

Dis-Chem Pharmacies is seeking a highly motivated and detail-oriented Customer Consultant to join their team. The successful candidate will be responsible for interacting with customers, resolving complaints, and maintaining accurate records.

Duties and Responsibilities

  • Provide exceptional customer service and respond to customer inquiries
  • Manage and report complaints and compliments through the customer service diary
  • Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
  • Ensure effective internal communication (within customer service/benefits programme)
  • Adhere to excellent telephone etiquette at all times according to Dis-Chem's SOPs

Key Requirements

  • Strong command of the English and Afrikaans languages
  • Exceptional communication and active listening skills
  • Problem-solving skills
  • Sound analytical skills

Benefits and Remuneration

  • Competitive salary and benefits package
  • Opportunities for career growth and development