Strategic IT Service Delivery Director

1 week ago


Johannesburg, Gauteng, South Africa FirstRand Namibia Limited Full time
Role Overview

We have an exciting opportunity for a strategic IT professional to join our team as a Strategic IT Service Delivery Director. In this role, you will plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.

  • You will create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration.
  • Oversee and manage all technical support requests escalated and ensure effective resolution within the Service Level Agreement.
  • Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks.

The ideal candidate will have a strong background in IT service delivery, excellent leadership skills, and the ability to communicate complex technical information to non-technical stakeholders.



  • Johannesburg, Gauteng, South Africa HCLTech Full time

    We are looking for an experienced IT Operations Manager to join our team as a Strategic Service Delivery Director.About the RoleThe successful candidate will be responsible for leading a team of 50+ application and cloud infrastructure support resources, developing and maintaining relationships with clients and HCLtech stakeholders, and managing P&L for the...


  • Johannesburg, Gauteng, South Africa City of Johannesburg Full time

    Job title : Director: Service Delivery Excellence & Rapid ResponseJob Location : Gauteng, JohannesburgDeadline : April 18, 2025Quick Recommended LinksJobs by Location Job by industries Minimum Requirements: Matric Certificate/Grade 12;  B Degree in Public Administration, Business Administration, Management Sciences or equivalent qualification recognized...


  • Johannesburg, Gauteng, South Africa Rubicon Full time

    Rubicon is seeking a highly experienced Service Delivery Director to oversee the performance of service level agreements (SLAs) with our customers. The successful candidate will be responsible for ensuring SLA alignment with strategic goals, financial sustainability, and operational excellence.Key ResponsibilitiesManage and report on SLA Profit and Loss...


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job Description:We are seeking a highly skilled Strategic Service Director to lead our Business Service team. As a key member of our organization, you will be responsible for directing the service lifecycle management of large and complex customer-facing business IT services.You will lead teams across multiple portfolios and geographies, providing strategic...


  • Johannesburg, Gauteng, South Africa University of Johannesburg Full time

    Company OverviewThe University of Johannesburg is a vibrant and cosmopolitan institution, driven by a powerful strategy focused on global excellence and stature. With an emphasis on independent thinking, sustainable development, and strategic partnerships, we are an international university of choice.Job DescriptionWe are keen to interview a...


  • Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Job Title: Corporate Accounting DirectorAbout the Company:Strategic Personnel is a leading provider of recruitment services, specializing in the placement of senior financial professionals. Our clients include top-tier investment companies and financial institutions, and we are committed to delivering exceptional results.Job Description:The Corporate...


  • Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Investment Operations Director Job SummaryWe are seeking an experienced Investment Operations Director to join our team at Strategic Personnel.Key ResponsibilitiesOversee the day-to-day operations of the company in South Africa and Europe, ensuring alignment with business objectives.Develop and implement operational strategies to drive business growth and...


  • Johannesburg, Gauteng, South Africa Business Capital Group Full time

    The Business Capital Group is seeking a seasoned Strategic IT Service Delivery Manager to oversee the management of our business application services.About the RoleWe require an experienced professional with a proven track record in managing complex IT service delivery environments. The ideal candidate will have 8+ years' experience managing business...


  • Johannesburg, Gauteng, South Africa It Ridge Technologies Full time

    Role OverviewThe Director of Strategic Research and Operations role at It Ridge Technologies involves leading research activities to identify trade and investment opportunities for SA exporters and investors.Key Responsibilities:Investigate and lead the research process to identify trade and investment opportunities for SA exporters and investors.Prepare and...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Isilumko Staffing (JHB) seeks a Strategic Director to lead our ICT services team in delivering digital transformation and innovation across the telecommunications sector.About the RoleThe CEO will be responsible for driving the implementation of our agency's strategic objectives in alignment with national development priorities and regulatory framework.The...


  • Johannesburg, Gauteng, South Africa Department of Environment Full time

    Job Overview:This is a senior leadership position responsible for managing the Directorate responsible for Impact Management and providing strategic leadership to the Directorate and contributing to relevant programmes and responsibilities within the Chief Directorate: Strategic use of Environment.Main Responsibilities:Leading the development and...


  • Johannesburg, Gauteng, South Africa HCLTech Full time

    **Role Summary**This Senior Service Delivery Manager role is focused on leading our IT service delivery team and improving client satisfaction. As a member of our team, you will be responsible for managing a team of 50+ resources, developing enhancements, and managing client and stakeholder relationships at VP and Director level.You will also be responsible...


  • Johannesburg, Gauteng, South Africa Veblen Director Programme Full time

    Achieve Success with Veblen Director ProgrammeWe are a renowned organization that seeks a highly skilled finance expert to join our advisory board, contributing to strategic decision-making and driving business growth.This role offers a stimulating environment where you can apply your skills and knowledge, with a strong focus on finance and...


  • Johannesburg, Gauteng, South Africa Mindshare Spain SA Full time

    Purpose: The Strategic Account Director is responsible for leading the relationship with Unilever in their vertical i.e., the Senior Account Director is the key client contact for their vertical and will thus be accountable for ensuring a successful client relationship. In addition, the role is responsible for directing & guiding a team to deliver at a high...


  • Johannesburg, Gauteng, South Africa Fnz (Uk) Ltd Full time

    The Director of Business Delivery will be responsible for overseeing the direction and development of business delivery areas, ensuring exceptional results. This role requires a strong understanding of the SA financial services and regulatory framework.About the RoleDirect and lead the implementation and maintenance of operational controls to reduce errors...


  • Johannesburg, Gauteng, South Africa FNZ Group Full time

    Job title : Service Delivery ManagerJob Location : Gauteng, JohannesburgDeadline : May 09, 2025Quick Recommended LinksJobs by Location Job by industries Role DescriptionReporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight...


  • Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Strategic Personnel seeks an experienced Investment Operations Director to lead the day-to-day operations of its asset management business in South Africa and Europe. This is a key role that requires strong leadership skills, excellent communication abilities, and a deep understanding of investment operations.Key Responsibilities:Develop and implement...


  • Johannesburg, Gauteng, South Africa Eqplus Technologies (Pty) Ltd Full time

    Job DescriptionEqplus Technologies (Pty) Ltd is a leading provider of innovative technology solutions. We are seeking a Strategic Business Intelligence Programme Director to join our team and drive business growth through data-driven decision making.The Strategic Business Intelligence Programme Director will be responsible for overseeing the development of...


  • Johannesburg, Gauteng, South Africa FNZ Full time

    Job Title Service Delivery Manager Location Johannesburg Nature of role Full-time Permanent role Reports to Head of Service Delivery South Africa Role Description Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery...


  • Johannesburg, Gauteng, South Africa EconArch Consulting and IT Services (Pty) Ltd Full time

    Project Management Director and IT Strategist RoleWe are seeking a highly skilled Project Management Director and IT Strategist to join our leadership team at EconArch Consulting and IT Services (Pty) Ltd.About Our Requirements:Highly experienced middle to senior-level professional with expertise in project management and IT strategy.Key...